What are the responsibilities and job description for the BAA, Card Services-Univ Payables (Hybrid) position at illinois?
Duties & Responsibilities
1. Monitors Card Services' Help Desk and Service Desk Manager requests by responding to e-mails and answering telephone calls from customers and by using the available systems appropriately to document and maintain cases and solutions. Answers and troubleshoots problems related to the card programs as needed, documenting knowledge base.
2. Reviews and processes card system maintenance and compliance reports as scheduled and on an as needed basis.
3. Coordinates and assists with development and delivery of all training and training documentation for the P-Card and T-Card programs users; coordinates logistics of training sessions as needed; assists in maintenance of training manuals, web sites, and Card Services documentation and policies.
4. Enters new card information in P-Card and T-Card Web Solution applications; makes modifications and changes appropriately to active cards, including, but not limited to, changes to limits, addresses, names, and card attributes, as needed according to University guidelines and protocol; acts as liaison to issuing bank.
5. Receives and processes Purchasing Card (P-Card) and Travel Card (T-Card) applications according to established policies and procedures; interprets and clarifies policies as necessary.
6. Provides subject matter expertise for P-Card and T-Card users in card management and expense reporting systems including, but not limited to P-Card Web Solution, T-Card Web Solution (TCS)software, and the Bank.
7. Maintains P-Card and T-Card Authorization/Agreement and Application information forms ensuring that all documents are complete and on file for each cardholder and maintains the integrity and security of sensitive financial and personal information.
8. Assists in establishing and administering the Card Services Help Desk policies and procedures for card programs and Card Services staff.
9. Other duties and special projects appropriate.
10. Uses Banner system as needed to look up and verify information.
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