Benefits Representative - Hybrid

Duties & Responsibilities

• Research and respond to employees and departments in regard to benefits concerns such as Central Management Services (CMS), University benefits, and enrollment assistance to employees who contact us by telephone, e-mail, in person or through Team Dynamix.
• Complete reports and audits by performing manual or electronic processing of benefit and payroll transactions in multiple databases including Banner, HR Front End and Central Management Services (CMS) while ensuring compliance with CMS, University policies, Federal and State laws and UPB procedures.
• Research and respond to employees and departments in regard to payroll questions and issues related to: payroll transactions, adjustments, retro pay, payroll check cancellations, reissues, check distribution, W2s, reissued tax forms, employment verifications, voluntary/involuntary withholdings, death benefits, terminal benefits and other UPB related questions.
• Assist higher level staff with HRFE Separation processing and updating CMS Membership System and Banner.
• Assist employees with navigating System Human Resources Services site (My UI Info) for information and submitting enrollments/changes.
• Under direct supervision, assist higher level staff with higher level CMS and University system audits. Process mail, faxes and scan documents into employees' electronic files. Other duties assigned as appropriate for a Benefits Representative classification.