What are the responsibilities and job description for the Customer Service Assistant, Parking position at illinois?
Duties & Responsibilities
Handle afternoon and early evening dispatch calls
Coordinate with local towing companies and enforcement staff to arrange towing and relocation of vehicles
Assist Customer Service Manager and Facilities Manager when needed
Respond to routine phone, electronic or personal inquiries from customers/campus faculty, staff, and students to provide parking information on citations, customer accounts, policies, and procedures
Research customer accounts, provide information on policy/procedure, provide options and help make decisions to solve customer problems
Departmental iBuy purchasing
Assist with parking space reservations and billing
Make suggestions to administrative personnel regarding problems, feedback, and solutions
Compose routine correspondence as needed
Process parking permit sales, rental parking spaces, returns and exchanges to customers as needed; process payments for those spaces and perform related data entry
Assists customers as needed regarding citations, permits, policies and parking information
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