Marketplace Training & Partner Certification Manager

Position Overview

The Marketplace Training & Partner Certification Manager is responsible for certifying navigators, brokers, community grantees, and assisters who operate on the Get Covered Illinois’ (GCI) state-based marketplace and ensuring navigators, brokers, community grantees, and assisters are properly trained and prepared to provide essential marketplace services. Navigators, brokers, community grantees, and assisters play a key role in helping consumers select comprehensive health insurance, improve community health outcomes, and lower the state’s uninsured rate. This position is responsible for working with navigators, brokers, community grantees, and assisters to ensure program success and ensure grantees and brokers provide excellent customer service to marketplace enrollees. This position will also ensure grant administration is handled properly and ensure grant funds are handled and spent according to Illinois statute and rules. The Manager will work extensively with GCI leadership on marketplace priorities and will work with GCI, the Department of Insurance (DOI), and the Department of Healthcare and Family Services (HFS) staffs on implementing state marketplace initiatives and further the mission of the marketplace. We invite all qualified persons to apply.

Get Covered Illinois is the State of Illinois’s new Health Insurance Marketplace. Get Covered Illinois’s mission is to increase access, enrollment, affordability, and choice for individuals and families by connecting them to health insurance plans and savings available through the Affordable Care Act. Get Covered Illinois provides pathways to coverage through a consumer-centric online application platform, a Customer Assistance Center, localized outreach and education strategies and a network of in-person assisters embedded in communities across the state that help Illinoisans enroll in the coverage that best meets their families’ needs. Get Covered Illinois is part of the Illinois Department of Insurance and has offices in Chicago and Springfield.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Under the direction of the Outreach and Partner Relations Director, serves as the statewide Marketplace Training & Partner Certification Manager.
• Manages the brokers selling coverage on the GCI marketplace.
• Oversees the Training tool utilized for Broker/Navigator certification.
• Collaborates with navigator and broker teams to facilitate programs and operations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
• Requires two (2) years of responsible administrative experience in a public or business organization.

Preferred Qualifications

• Prefers at least three (3) years of experience with grant and broker certification. 
• Prefers at least three (3) years of experience with grant and broker oversight. 
• Prefers at least three (3) years of experience with Training Development and Compliance.
• Prefers at least three (3) years of experience with LMS Administration. 
• Prefers at least three (3) years of experience working with grant recipients and licensed brokers. 
• Prefers at least three (3) years of experience in public administration, principles, and practices. 
• Prefers a working knowledge of and experience in the Affordable Care Act (ACA). 
• Prefers a working knowledge of the State of Illinois’ navigator and broker requirements. 
• Prefers a working knowledge of the State of Illinois’ procurement statutes and regulations. 

Specialized Skills

• Of the two (2) years of experience above, requires two (2) years of experience with navigator grant certification and broker certification.

Conditions of Employment

• Requires the ability to pass a background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices.

State of Illinois employees enjoy a robust benefit package, including:

• Health, Life, Vision, and Dental Insurance
• 13 Paid Holidays annually, 14 on even numbered years
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• 12 Paid Sick Days annually (sick days carry over from year to year)
• 12 Weeks Paid Maternity/Paternity Leave
• 3 Paid Personal Days annually
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Flexible work schedules may be available, dependent upon position
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

Visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx for more information about our benefits.