What are the responsibilities and job description for the Network Engineer - Technology Services position at illinois?
Duties & Responsibilities
Install, maintain and support a cross-section of the network including but not limited to:
- Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols (e.g., routers, switches, network security devices, WiFi, BGP, OSPF, MPLS).
- Perform complex network equipment configuration and installations, with a medium scope (moderate impact, across multiple buildings and locations) while minimizing the impact on customers.
- Schedule and perform software upgrades including the uploading, testing and validation of network equipment software.
- Install/replace network hardware and their hardware components as well as make final physical connections for new links between network devices.
- Perform information gathering and discovery/confirmation diagnostics during wide-spread outages.
Design and Implementation of network services
- Maintain proactive awareness of new technologies and trends within the field of networking and evaluate the appropriateness of this technology for the campus network.
- Work with customers on campus to design/build/maintain services to facilitate campus, student, teaching, and research needs.
- Implement network and/or network security designs of increasing complexity.
- Contribute to the strategic network plan.
- Configure and implement network automation and monitoring tools to manage network services.
Ensure excellent Customer Service throughout the IT Infrastructure, Technology Services, and campus community including but not limited to:
- Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
- Partner with other Technology Services Units by setting and managing the expectations of customers.
- Act as an advocate for Technology Services customers in service planning and deployment across the organization.
- Escalate and resolve customer satisfaction issues, as necessary.
- Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.
- Cross-train other Technology Services employees on complexities of assigned work and the application of new and upcoming technologies.
Participate in in a team environment including, but not limited to: • Lead projects (including those with a high impact or a high degree of complexity)
- Contribute to diverse and cross-functional teams including teams with members from across the University
- Provide knowledge-sharing for Technology Services staff and as appropriate other University personnel.
Other duties as assigned.
