What are the responsibilities and job description for the OFFICE ASSOCIATE position at illinois?
Agency: Department of Human Services
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Opening Date: January 8, 2025
Closing Date/Time: 01/22/2025
Salary: Anticipated Salary $3,852-$5,046/month ($46,224-$60,552/year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 44005
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family and Community Services is seeking to hire a detail-oriented office associate who will perform a variety of complex specialized clerical duties for supervisory staff at the Woodlawn Family and Community Resource Center in Cook County. This position prepares and maintains complex, highly specialized records and reports and receives telephone calls, determines the nature of the calls, directs callers to staff. The Division’s mission is to assist Illinois residents by connecting them with public assistance programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.
Essential Functions
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Performs a variety of complex specialized clerical duties for supervisory staff.
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Prepares and maintains complex, highly specialized records and reports.
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Receives telephone calls, determines the nature of the calls, directs callers to staff.
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Maintains and organizes customer appeals files, records, reports and documents pertinent to hearings.
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Provides clerical office support.
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Receives and distributes mail, manual releases and memos.
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Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
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Requires knowledge, skill and mental development equivalent to completion of high school.
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Requires two (2) years of office experience.
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Requires the ability to keyboard accurately from copy at a minimum net rate of 45 words per minute.
Conditions of Employment
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Requires ability to operate commonly used manual and automated office equipment and perform routine maintenance.
*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.
Work Location: 915 E 63rd St, Chicago, Illinois, 60637
Family & Community Services
Region 1 South
Clerical
Woodlawn Office/Cook County
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Office & Administrative Support; Social Services
About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
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A Pension Program
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Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
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3 Paid Personal Business Days annually
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12 Paid Sick Days annually (Sick days carry over from year to year)
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10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
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Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
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13 Paid Holidays annually, 14 on even numbered years
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Flexible Work Schedules (when available dependent upon position)
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12 Weeks Paid Parental Leave
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Deferred Compensation Program ‐ A supplemental retirement plan
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Optional Pre‐Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan
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(DCAP)
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Federal Public Service Loan Forgiveness Program eligibility
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GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
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5% Salary Differential for Bilingual Positions
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Commuter Savings Program (Chicago only)
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For more information about our benefits please follow this link:https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $46,224 - $60,552
