What are the responsibilities and job description for the Office Support Specialist - Office of the Registrar position at illinois?
Duties & Responsibilities
• Maintain and update student academic records for all currently and previously enrolled students of the University of Illinois at Urbana-Champaign. Determine if this information is valid, relevant, and complete prior to processing any changes to the student's academic record. The position references Student Code to make processing decisions. Duties include but not limited to:
▪ Process grade changes submitted through the online grading change system and as paper Supplemental Grade Report forms.
▪ Enter retroactive credit/no credit options. Process departmental proficiency credit. Process undergraduate grade replacement requests and check criteria based on Student Code.
▪ Process Preliminary and Final Examination results.
▪ Process open learning and guided individual study grades as they are submitted by online and Continuing Education faculty.
▪ Process Incomplete grades submitted by the college offices prior to and after grade roll.
• Monitors the Academic Records phone line and email account, responds to Inquiries and routes questions to appropriate units and staff. Provides factual information by phone and in-person to students, colleges and department offices, staff In the Registrar's Office, Academic Outreach, Office of Student Financial Aid, Undergraduate Admissions and the general public using guidelines and policies of the Registrar's Office and dealing with exceptions to the procedures. Assists in providing grade entry guidance to instructors and/or teaching assistants.
• Assists In preparing PDF documents for the Banner Document Management System (BDMS/Xtender). Other special projects as assigned.