What are the responsibilities and job description for the Office Support Specialist position at illinois?
Duties & Responsibilities
Receive, contact, and schedule referred students for clinical appointments and maintain Referral Response Form.
Maintain and schedule appointments for CCAODP (Counseling Center Alcohol and Other Drug Program) staff.
Answer phones, transfer calls, screen calls, and take accurate messages.
Assist in scheduling and maintaining PsychoEd programs for the CCAODP program.
Receive and direct clients who have appointments with members of the clinical staff, notifying counselors when clients have arrived.
Schedule “Initial Appointments” for clients in person and on the telephone.
Provide factual information to clients, students, faculty, staff, deans, and campus units regarding Counseling Center procedures.
Develop, update, and maintain relevant policy and procedures for ongoing Alcohol and Other Drug program in conjunction with AODP Coordinator.
Provide backup to the Office Manager for specialized Center operations.
Schedule client appointments and meetings in each counselor’s electronic schedule system, maintain the quality assurance tasks of other support staff, and other duties as assigned.
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