What are the responsibilities and job description for the SENIOR SOFTWARE SUPPORT ANALYST (INFORMATION SYSTEMS ANALYST II, OPT. S ) position at illinois?
Agency: Department of Healthcare and Family Services
Job Posting ID: IS45899
BPIS: 09739 , 12231
Class Title: INFORMATION SYSTEMS ANALYST II - 21166
Skill Option: System Services - Information Technology
Bilingual Option: None
Start Date: 4/3/2025
Closing Date/Time: 4/17/2025
Salary: Anticipated monthly salary $7,491; Full range $7,491 - $11,015.
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number IS 45899
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview:
The Department of Healthcare and Family Services (HFS) Bureau of Technical Operations (BTO) is seeking to hire an experienced Software Support Analyst to join our team supporting the Illinois Department of Innovation and Technology (DoIT). The DoIT Team at HFS is leading a transformation to modernize the way citizens interact with the State of Illinois agency responsible for providing a wide variety of healthcare and family services/benefits to Illinois residents. This position involves supporting the HFS infrastructure in the Database Management unit. The ideal candidate will have an IT background with production experience on an IBM mainframe. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: ow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
Essential Functions
- Under administrative direction, serves as a Senior Software Support Analyst for the Department of Innovation & Technology (DoIT) supporting the Department of Healthcare and Family Services (HFS)
- Supports the production, Scheduling, Output Management, and Printing environments, using CA-Scheduler, Mobius, XPAF, Elixar, and Xerox forms development software
- Serves as a technical liaison related to Electronic Data Interchange traffic between Healthcare & Family Services and external trading partners or other state agencies
- Utilizing powerful and complex software, repairs and monitors software integrity; determines implementation dates for new and/or upgraded software and hardware on Z/OS and client environments
- Conducts in-depth research studies to evaluate packages and utilities available to enhance the performance of system tuning
- Keeps abreast of new development in the IT field
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
Specialized Skills
- Requires three (3) years of experience utilizing Common Business Oriented Language (COBOL), EZTRIEVE, and Assembler
- Requires three (3) years of experience with IBM-supplied core utilities for Z/OS
- Requires three (3) years of experience with command list (CLIST), Dialog Manager, and/or REXX
- Requires two years (2) of experience with PANVALET, TELON MVS, IBM Debug, and File Manager
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields
- Requires three (3) years of professional experience in a related Information Technology field
Preferred Qualifications
- Three (3) years of experience utilizing Common Business Oriented Language (COBOL), EZTRIEVE, and Assembler
- Three (3) years of experience with IBM-supplied core utilities for Z/OS 3
- Three (3) years of experience with command list (CLIST), Dialog Manager, and/or REXX
- Two (2) years of experience with PANVALET, TELON MVS, IBM Debug, and File Manager
- One (1) year of professional technical support experience in management/administration of any of the following software: CA-Scheduler, Mobius, XPAF, Elixar, Xerox forms definition and handling utilities, TELON PWS, MFE, PVCS, and/or PANAPT
- Two (2) years of experience presenting technical information to others with clarity and precision
- Two (2) years of experience maintaining satisfactory working relationships with others.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight says as appropriate
- Requires the ability to pass a position specific, agency required background check
- Requires the ability to utilize and maintain the use of agency-supplied equipment (mobile phone, laptop, etc.)
- Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends
- Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing or involves sitting most of the time with some pushing and pulling of arm or leg controls
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 am - 5:00 pm
Work Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Email: HFS.DPASApps@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $7,491 - $11,015
