Taxpayer Account Processing Agent III (REVENUE TAX SPECIALIST III)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two Taxpayer Account Processing Agent III’s (Revenue Tax Specialist III’s) for our Returns & Deposit Operations Bureau (RDOB) within our Account Processing Administration (APA) located in Springfield IL. This position is responsible for serving as an advanced technical specialist by performing in-depth research and analysis on various tax issues; providing guidance, training, and assistance to lower-level staff; as well as clearly and accurately documenting step-by-step procedures for multiples tasks. If you possess excellent written and oral communication skills; proficiency in tax processing software and general computer operations; as well as great attention to detail, then we want you!  Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general direction, provides advanced technical and consultative services to Returns and Deposit Bureau (RDOB) staff, information technology staff, taxpayers, those representing taxpayers, and others.
• Performs extensive and in-depth research and analysis of the most complex or sensitive tax issues.
• Develops, reviews, and revises operating procedures and manuals.
• Determines compliance with statutes and policy, detects deficiencies, and resolves discrepancies through analyzing various types of tax forms, supporting documentation, and any other relevant documentation.
• Keeps management apprised of processing, statutory, or procedural problems encountered.
• Coordinates work, technical issues, etc., with other areas of IDOR to resolve procedural conflicts, request informational assistance, etc.
• Participates in a variety of special projects and test teams as directed.
• Serves as a participant or leader in the design, testing, and implementation of new or revised processing systems.
• Confers with taxpayers, their representatives, service agencies, and others by telephone and written correspondence.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires three years of experience as a Revenue Tax Specialist II with the Illinois Department of Revenue and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

Conditions of Employment

1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
2. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
3. Requires ability to travel in the performance of duties, with overnight stays as appropriate.
4. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
5. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.