What are the responsibilities and job description for the User Support Specialist - IHR position at illinois?
Duties & Responsibilities
Help Desk Support - HR Applications:
- Respond promptly to user inquiries (both internal users and external applicants), troubleshoot issues, and provide resolutions
- Collaborate with users to identify and understand application-related problems
- Provide support to users with password resets in Cornerstone
- Coordinate with IHR staff to respond to user questions and concerns
- Resolve integration errors within Cornerstone by acquiring knowledge of feeding system with PRMS
- Escalate complex issues to appropriate colleagues
Collaborate with HR Users & HRAIS Team:
- Collaborate with HR professionals to understand their needs and optimize application usage
- Provide guidance and support during the implementation of new HR initiatives and processes
- Participate in cross-functional teams to support integration between HR applications and other systems
Support - Talent COE:
- Serve as primary contact for triaging the IHR general mailbox and answering phones
- Identify State University Civil Service System statutes, as well as campus policies to direct users to proper procedures and rules
- Assist walk-ins with questions and directions using excellent customer service
- Serve as the backup person for pre-employment testing and duplicate resolutions
