What are the responsibilities and job description for the Service and Support Coordinator position at Illuminated Integration LLC?
Illuminated Integration is looking for a dedicated individual to be a part of our staff as a full-time Service and Support Coordinator. We take care of our scheduling team with great pay and benefits!
Pay:
When you join our team as a Service and Support Coordinator, you receive an annual salary between $65,000 - $75,000.
Benefits:
- 50% paid health benefits
- Vision and dental insurance
- A 401(k) with a match (after 6 months)
- Paid vacation
If this sounds like the right coordinating opportunity, apply now to join our staff in Middletown, PA!
SCHEDULE FOR OUR SERVICE AND SUPPORT COORDINATOR:
This full-time coordinating position typically works 8 am - 5 pm, Monday through Friday.
YOUR ROLE AS A SERVICE AND SUPPORT COORDINATOR:
Your day as a Service and Support Coordinator starts with checking in on service requests that have come in overnight. You promptly respond to customer inquiries, ensuring they feel heard and supported. As the primary point of contact, you juggle scheduling service technicians with precision, making sure every customer's needs are met efficiently. Throughout the day, you maintain detailed records of requests, from initial contact to follow-ups, keeping everything organized and up-to-date. Whether solving a scheduling puzzle or providing a reassuring voice to a customer, you're the essential link that keeps operations running smoothly.
In order to do this, you need the following:
- 2 years of resume-verified experience working in service/support or installation/integration in the A/V and/or lighting and rigging industries
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- 5 years of working as a service and support coordinator or manager (preferred)
OUR COMPANY
At Illuminated Integration, we offer complete turnkey solutions for our clients' audio, video, lighting, and rigging design needs. We believe that technology systems should be designed with a unified user experience in mind, and we support every phase of a project, from the initial design to post-installation support. Our services are perfect for industries such as museums, amusement parks, performance venues, and beyond. Employees love our ample growth opportunities, collaborative environment, and accessible leadership. Join us and come work with good people who share your passions and interests!
BE OUR NEW SERVICE AND SUPPORT COORDINATOR!
Our looking for talented individuals like you to join our dedicated team and help us achieve our goals. Don't wait - apply now using our 3-minute initial application! We can't wait to meet you about this coordinating role!
Salary : $65,000 - $75,000
