Logistics Specialist

Job Description

Job Description

Description :

Illuminus is hiring a full-time Logistics Specialist at our office located in Fitchburg, WI. In this role, the person will focus on processing requests of device management, door access, security cameras, fleet vehicles, and inquiries to the Enterprise Call Center. This role will maintain a high degree of customer service abilities and confidentiality. Additional responsibilities include auditing and sustaining current asset inventories and system access.

Responsibilities

• Maintains and actively promotes effective communication with all individuals.
• Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values.
• Distribute and track organizational assets, such as fleet vehicles, security systems, door access controls, and communication systems.
• Process requests within the Mobile Device Management program to ensure effective inventory tracking, assignment, and recycling.
• Process requests of the Fleet Car Program, focusing on operational efficiency, quality, and accurate inventory.
• Process requests of Door Access credentials for staff, residents, and other individuals. Maintain accurate system wide access.
• Respond to calls through Enterprise Call Center to monitor and dispatch communications to incorporated locations and stakeholders. Answer customer phone calls, address inquiries, resolve complaints, provide information, and ensure customer satisfaction by effectively handling both inbound and outbound calls, all while adhering to established quality standards and guidelines
• Escalate emergency scenarios, outages, and / or threats to chain of command to maintain uninterrupted care and services. Maintain confidentiality and consistency throughout scenarios.
• Maintain familiarity with IT systems and tools that support logistics operations, such as asset management software.
• Willingness to contribute to implementation of corporate technology initiatives.
• Basic knowledge of cybersecurity best practices and data security compliance (e.g., HIPAA).
• Responsible for on-call services, as assigned.
• Performs other duties, as assigned

Requirements :

Benefits

If you are a highly motivated individual with a passion for people and a desire to make a difference, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and professional development opportunities. We invite you to apply today or visit our website for more information. We'd look forward to meeting you!

Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest with skill and compassion. We own or manage over a dozen communities in Wisconsin and beyond, offering independent senior housing, assisted living and memory care, skilled nursing and rehabilitation, low-income senior housing, home health and hospice services via Commonheart management support and consulting.

The people of Illuminus are not just our colleagues, our employees, our residents—they are our parents, our grandparents, our partners, ourselves. We serve others with gratitude, dignity, hope and purpose. We believe that the right care can and will transform us all.