What are the responsibilities and job description for the Sr. Customer Advocacy Specialist position at Illumio?
Location: This is a hybrid role. You will be onsite at HQ in Sunnyvale, CA 3 days per week
Onwards Together!
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets.
Our Team's Vision:
Our Marketing team illuminates and evolves the global brand, driving revenue and empowering future success for our Sales team. As a leader in Zero Trust Segmentation, we are dedicated to helping organizations prevent cyberattacks and mitigate the impact of ransomware.
Renowned for our innovative solutions and collaborative spirit, we foster an inclusive environment within Marketing and across the company. Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success!
Illumio is looking for a Customer Advocacy Specialist who loves customers as much as the company does. The Customer Advocacy Specialist will put customer storytelling at the center of everything we do. This role will partner with our customer advocates to celebrate their success, and collaborate with a wide range of teams including customer success, marketing and sales.
You should be a self-starter who is enthusiastic about celebrating customer success, a passionate marketer, a world-class collaborator and storyteller, and someone who is excited to shape the future of cybersecurity at a high-growth enterprise software company.
This role reports to the Director, Customer Advocacy.
Your Impact:
$122,000 USD - $140,000 USD
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.
Our Commitment:
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official DocuSign document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.
Onwards Together!
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets.
Our Team's Vision:
Our Marketing team illuminates and evolves the global brand, driving revenue and empowering future success for our Sales team. As a leader in Zero Trust Segmentation, we are dedicated to helping organizations prevent cyberattacks and mitigate the impact of ransomware.
Renowned for our innovative solutions and collaborative spirit, we foster an inclusive environment within Marketing and across the company. Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success!
Illumio is looking for a Customer Advocacy Specialist who loves customers as much as the company does. The Customer Advocacy Specialist will put customer storytelling at the center of everything we do. This role will partner with our customer advocates to celebrate their success, and collaborate with a wide range of teams including customer success, marketing and sales.
You should be a self-starter who is enthusiastic about celebrating customer success, a passionate marketer, a world-class collaborator and storyteller, and someone who is excited to shape the future of cybersecurity at a high-growth enterprise software company.
This role reports to the Director, Customer Advocacy.
Your Impact:
- Partner with the Sales & Customer Success teams to build our pipeline of customer advocates
- Scale & foster a community of Illumio customer advocates and demonstrate, through their stories, their success in the industry
- Support key use cases, products & partnerships in our customer storytelling
- Become a trusted resource on our customer advocates’ stories; build a knowledgebase of customer use cases to help inform & connect customers with advocacy activities
- Manage and support customer advocacy programs encouraging customers to participate in case studies and references
- Coordinate customer participation in webinars, panel discussions, speaking opportunities at conferences & media/PR
- Own the packaging & promotion of our customer stories for internal & external audiences
- Manage and coordinate our customer reference program and tooling
- Grow Illumio’s presence on third party review sites by facilitating the collection of customer reviews
- 3-5 years of customer advocacy experience, preferably with experience in enterprise security.
- A track record of building trusted relationships with customers and tightly collaborating with internal partners.
- Excellent communication skills. A strong storyteller who can create strong storytelling across various media.
- Detail and results-oriented
- Ability to excel in a team-oriented, collaborative, and fast-paced environment.
- Experience with G2 crowd and Peer Insights
- Bachelor degree in Marketing, Business, or similar discipline
$122,000 USD - $140,000 USD
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.
Our Commitment:
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official DocuSign document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.
Salary : $122,000 - $140,000
