What are the responsibilities and job description for the Director of Operations position at iLocatum?
The Director of Operations – is a hands-on leadership role for a rapidly growing company responsible for overseeing the day-to-day operations of multiple locations within each of the four verticals. This role focuses on maintaining compliance, ensuring quality standards, managing location P&Ls, supporting staffing efforts, assisting with revenue growth, addressing quality issues, and building strong client relationships. You will be tasked with implementing operational strategies and processes to optimize resource utilization, improve turnaround times, and enhance overall operational efficiency. Additionally, you'll be responsible for staff management, training, and development, as well as ensuring compliance with all regulatory and safety standards.
- Operational Oversight:
- Manage daily operations across multiple locations to ensure efficiency and compliance with company and aviation industry standards.
- Monitor and analyze location P&Ls, ensuring profitability and identifying areas for cost savings or revenue enhancement.
- Daily monitoring of closeouts or submission to ensure job profitability
- Ensure daily items are turned in and correct
- Perform audits of locations on quality, safety, supplies/ equipment and staffing
- Cart push special projects and follow up on items that get dropped
- Assist with Training and create efficiencies where needed
- Following the Traction EOS operating system and integration into daily operations
- Oversee and help assist with safety and training items
- Make scalable solutions
- Staffing and Workforce Management:
- Support recruitment, training, and retention of on-site personnel to ensure adequate staffing levels.
- Coach teams to get the right person in the right seat
- Provide mentorship and guidance to location managers, fostering professional growth and leadership development.
- Ensure proper staffing levels daily for all work areas for hourly staffing.
- Anticipate staffing needs for optimum performance and ensure proactive recruiting measures are implemented.
- Ensure ongoing development of staff to include cross-training and skills assessments which qualify team members for greater responsibility, compensation, and growth.
- Promote team-building initiatives and perform coaching/mentoring activities to develop and motivate team members.
- Client Relations and Quality Management:
- Address and resolve quality issues promptly, implementing corrective actions to meet service expectations.
- Build and maintain relationships with clients, conducting regular check-ins to ensure satisfaction and gather feedback.
- Compliance and Reporting:
- Ensure all operations meet regulatory and contractual compliance requirements.
- Maintain accurate records and reports, including safety audits, incident reports, and operational metrics.
- Attend daily/weekly/monthly meetings
- Attend quarterly offsites and have active participation
- Review payroll looking for irregulates
- Sending out P&L report and holding direct reports accountable
- Sales and Revenue Support:
- Assist with identifying new sales opportunities and revenue streams within existing accounts.
- Collaborate with the sales team to onboard new clients and expand services.
- Travel Requirements:
- 50% - 60% Travel to oversee operations, meet with clients, and provide on-site leadership.
- Make site walks with teams and ensure quality and safety standards are being upheld
- Travel for new sales opportunities to assist with Ownership
- Implement new locations
- Bachelor’s degree in aviation, Business Administration, or a related field; equivalent experience considered.
- Minimum of 5-7 years of experience in a management role in some type of aviation services industry.
- Strong understanding of P&L management, compliance, and quality control processes.
- Excellent problem-solving, organizational, and communication skills.
- A willingness to travel extensively.
- Ensure proper staffing levels daily for all work areas for hourly staffing.
- Anticipate staffing needs for optimum performance and ensure proactive recruiting measures are implemented.
- Ensure ongoing development of staff to include cross-training and skills assessments which qualify team members for greater responsibility, compensation, and growth.
- Promote team-building initiatives and perform coaching/mentoring activities to develop and motivate team members.
- Ability to work dynamic and fluid schedule to meet operational requirements
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
