Lab Manager / Quality Assurance Manager

Job Title: Lab Manager / Quality Assurance Manager – Geotechnical & Construction Materials Testing

Location: Jacksonville, FL

Department: Laboratory Services / Quality Assurance

About Us:

Join a forward-thinking, employee-owned company founded in 1988, committed to setting new standards in professional services. Our success is driven by a passion for developing people, systems, and expertise, ensuring we meet the evolving needs of our clients. We thrive on collaboration—not just within our teams, but also within the community and alongside our clients. If you're looking for a place where your expertise will drive growth, innovation, and excellence, we want you on our team!

The Role:

We are looking for a dynamic and experienced Lab Manager/Quality Assurance Manager to lead and elevate our Geotechnical & Construction Materials Testing operations. This is an exciting opportunity for someone with 10-15 years of hands-on experience in materials testing, including specialty tests like Triaxial, Consolidation, and Permeability. As a key leader in our high-volume testing laboratory, you will oversee a skilled team, ensure strict adherence to industry standards, and drive continuous improvement in quality and efficiency. Your expertise will play a critical role in maintaining vital accreditations (AASHTO, CCRL, USACE) and ensuring the highest levels of testing accuracy, client satisfaction, and operational excellence.

Key Responsibilities:

• Lead the Lab: Oversee the daily operations of a fast-paced geotechnical and materials testing lab, ensuring precise testing and high-quality results.
• Team Leadership: Manage, mentor, and inspire a team of 5-6 technicians, fostering a collaborative and high-performance culture focused on accuracy and quality.
• Ensure Quality & Compliance: Safeguard adherence to AASHTO, CCRL, and USACE standards, maintaining rigorous quality assurance processes and certifications.
• Specialty Testing Oversight: Supervise advanced testing procedures (Triaxial, Consolidation, Permeability) ensuring the highest technical standards and flawless execution.
• Manage Costs & Optimize Productivity: Effectively manage labor costs while maximizing team efficiency and maintaining quality standards. Focus on improving performance and profitability.
• Maintain Accreditation Standards: Ensure the lab remains fully compliant with industry accreditations, coordinating audits and certifications to stay ahead of regulatory requirements.
• Process Innovation: Continuously assess and refine lab workflows to enhance operational efficiency, reduce errors, and foster a culture of continuous improvement.
• Client Engagement: Serve as the primary contact for clients, delivering exceptional service, technical expertise, and ensuring satisfaction with test results and quality assurance practices.
• Documentation & Reporting: Oversee the creation of accurate, timely testing reports and ensure all lab documentation is up to date and in compliance with regulatory guidelines.

Required Qualifications:

• Experience: 10-15 years in Geotechnical and Construction Materials Testing, including advanced testing such as Triaxial, Consolidation, and Permeability.
• Leadership: Proven experience in managing and developing teams of 5 technicians, driving quality, efficiency, and performance.
• Technical Expertise: Deep knowledge of AASHTO, CCRL, and USACE standards, with experience maintaining laboratory accreditations and certifications.
• Cost Management: Strong experience managing labor costs and optimizing productivity in a laboratory environment.
• Organization & Communication: Exceptional organizational skills with the ability to juggle multiple priorities in a fast-paced environment. Excellent written and verbal communication skills to liaise effectively with clients, staff, and regulatory bodies.
• Commitment to Safety & Compliance: A proactive approach to maintaining a safe, compliant, and high-performing laboratory environment.

Preferred (But Not Required) Certifications:

• ACI Aggregate Base Testing Technician
• ACI Aggregate Testing Technician
• ACI Concrete Strength Testing Technician
• ACI Concrete Laboratory Testing Technician Level 1
• ACI Concrete Field Testing Technician Grade 1
• ACI Masonry Laboratory Testing Technician
• ACI Masonry Field Testing Technician
• FDOT CTQP LBR Technician

Physical Requirements:

• Ability to work in an indoor laboratory setting, with occasional field visits.
• Capable of lifting and carrying materials and equipment up to 50 lbs.
• Comfortable standing, kneeling, and bending for extended periods.

Why Join Us?

This is more than just a job—it's an opportunity to shape the future of a high-performing lab at the forefront of geotechnical and construction materials testing. If you're a skilled leader with a passion for quality assurance and continuous improvement, this is your chance to make a lasting impact. Join a company where your leadership will directly contribute to our success and growth.

Ready to take the next step in your career? Apply today!