Quality Assurance Manager (Food Manufacturing)

Job Title: Quality Assurance Manager

Location: Decorah, Iowa

Salary: $75-95K plus bonus

Job Summary of the Quality Assurance Manager:

We are seeking an experienced Quality Assurance Manager to join our team. The ideal candidate should have at least 5 years of quality experience in a Food Manufacturing environment. As a QA manager, you will be responsible for managing our Quality systems and ensuring production and products adhere to the highest quality standards. Additionally, you will lead process improvement initiatives and maintain FSSC 22000 certification and QMS requirements.

Qualifications of the Quality Assurance Manager:

• Maintain FSSC 22000 Certification.
• Ensure Quality Management System processes and documents are in place and employees are trained to support FSSC 22000 Certification, Food Safety, and GMP's.
• Perform periodic QMS reviews and track objectives for quality, product, and process improvement.
• Generate Quality Scorecards and reports for aspects of plant quality including Customer Complaints, CAR'S, and COPQ.
• Customer Concern Management. Investigate customer concerns, perform Root Cause Analysis, and develop Corrective and Prevention Actions. Lead the resolution and ensure timely follow-up of quality issues to maintain customer satisfaction.
• Oversee internal and external audits.
• Quality Liaison with current and prospective customers.
• Responsible for maintaining third-party certifications including Kosher, Halal, and Organic.
• Provide oversight and training to the Internal Audit Team.
• Provide QMS & Quality Awareness Training to new and existing employees.
• Provide leadership and guidance to Quality Technicians.
• Lead the Food Safety Quality Culture Team.

Responsibilities of the Quality Assurance Manager:

• At least 5 years of experience in Quality Assurance in a Food Manufacturing environment.
• At least 2 years of Supervisory or Management experience.
• Experience with Quality Management Systems in a manufacturing environment.
• Bachelor's Degree in a highly related field.
• Expertise in Food Safety and QMS.
• Experience maintaining customer complaint processes and mitigation.
• Advanced knowledge of Lean, Six Sigma, and Project Management best practices.
• Working knowledge of EXCEL spreadsheets, Microsoft Office Suite, and various quality documentation software.
• Above average attention to detail.
• Strong multi-tasking abilities.
• Above average ability to communicate orally and in writing.
• Able to work independently and safely.