Enrollment Specialist

Job Type

Full-time

Description

We are excited to announce an opening for an Enrollment Specialist. An Enrollment Specialist is responsible for promoting the amazing services that IMA provides to current and future patients and contributing to IMA's growth.

Key Responsibilities

• Works making & receiving multiple calls per day, educating people on the services IMA Medical Group has to offer and enrolling new members
• Educates potential patients on IMA value proposition and healthcare model
• Encourages prospects to enroll with a participating provider to obtain various services and benefits
• Maintains up-to-date information in designated tracking tool; Utilize tracker tool to document interactions with potential clients and ensures effective management of enrollments
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service
• Reports on qualification and call and email activity.
• Other duties as assigned
  
  

Requirements

Requirements:

• 1 to 2 years Call Center experience
• 1 year recent inside sales experience
• High School Diploma or GED
• Bilingual - fluent in English and Spanish
• Privet area free from distraction
• Professional phone demeanor and attitude at all times
• Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation
• Capacity to multi-task, including use of multiple computer applications and monitors and speaking clearly on the phone simultaneously
• Ability to maintain a high level of confidentiality and always remain HIPAA compliant
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Extremely self-motivated with a diligent work ethic. High level of integrity and strong commitment to being successful.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Successful in building and maintaining positive working relationships with partners such as patients, medical staff, Insurance Brokers and Captive Agents etc.
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Experience in using various computer programs such as MS Outlook, Ring Central, Sales Force.
• Healthcare Sales experience with an established track record of performance is a plus
  
  

About IMA Medical Group

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Accrued Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)
  
  

How To Apply

ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.

IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.