What are the responsibilities and job description for the Account Supervisor - Retail position at Imada Wong Communications?

Job Description

IW Group, Ad Age's 2022 Multicultural Agency of the Year, is at the forefront of creating unique Asian, multicultural, and cross-generational solutions for our clients. We have a dynamic team spread across our offices in Los Angeles, San Francisco, and New York, as well as virtual locations. We are always looking for talented, creative, and fun people to join our team. Our team members are dynamic and create opportunities to connect with audiences through press, social influences, events, partnerships, advertising, and more!

Job Summary :

The Account Supervisor will lead high-profile Fashion and Retail accounts that focus on connecting brands with multicultural and mass-market media, influencers, and community-based organizations. Your responsibilities will include developing campaign strategies, drafting press materials, guiding creative, conducting media / community / influencer outreach, coordinating and executing campaign activations, overseeing day-to-day client needs / requests, and managing a direct report (Account Coordinator level).

ESSENTIAL FUNCTIONS :

Lead an integrated cross-functional team for multiple brands.
Address and achieve strategic brand objectives for clients and drive award-winning, high impact, integrated campaigns.
Own client relationships by establishing solid trust-based ties with senior-level clients. Maintain ultimate accountability for the success of the agency’s relationship with our clients.
Drive development of client relationships by meeting and exceeding their expectations, as well as identify new opportunities, and build growth strategies into our work.
Understand client challenges and be able to define IW Group’s approach and strategy. Proactively articulate a plan of action and guide successful implementation on behalf of our clients.
Build a high-performing team culture, working in close partnership with strategic, creative, production, PR and activation leads.
Build knowledge and expertise of functional roles and continuously improve on ways to drive quality work across all disciplines.
Serve as a champion of bold thinking and innovative solutions that surprise and delight the client.
Identify and build an ongoing pipeline of opportunities that create pathways for our team to grow the business and differentiate our agency’s strengths.
Stay active and involved in strategy and creative reviews and in all major presentation reviews and key client meetings.
Manage dynamic thriving accounts that include ongoing retail campaigns integrated brand campaigns.

SUPERVISORY RESPONSIBILITIES :

Setting clear objectives for team members.

Overseeing workflow and monitoring productivity.

Providing guidance and support through coaching.

Resolving issues within the team or on an individual basis offering constructive feedback as needed.

Foster knowledge-sharing across all disciplines to ensure collaborative and informed work.

Handles discipline and termination of employees in accordance with company policies

REQUIRED SKILLS / ABILITIES :

Possess excellent client relations skills, shows empathy, and values authentic relationships.

Excellent communication skills (verbal, written and editing).

Must possess good organizational skills, demonstrated initiative, flexibility, sound judgment and a positive attitude.

Ability to multi-task and effectively manage deadlines.

Passion for an understanding and supporting multicultural communities or has the capacity to learn quickly.

Proficiency in basic software (i.e., MS Office, Google Suite, etc.) and social media platforms.

Commitment to producing the best work possible (aka willing to work long hours when necessary).

Must be willing and able to travel.

OTHER FUNCTIONS :

Support new business opportunities and present with passion.

Challenge the team with new ideas and stand up for your / our beliefs.

Engage in professional and community-based organizations related to the agency and our clients’ business and industry interests.

EDUCATION AND EXPERIENCE :

Bachelor’s or vocational college degree from a fully accredited college or university.

Experience with multicultural and Asian / Pacific Islander consumers.

Experience leading integrated brand campaigns.

Proven experience growing business.

Ability to role model the agency’s vision and connect it to clients’ goals and interests.

Strong pulse on culture, diversity, community, traditional / digital / social media, and new communication trends and practices.

Minimum of 5 years professional work experience.

Minimum of 3 years in a client-facing managerial role or above.

Minimum of 3 years’ experience in an advertising, media, or digital agency.

HYBRID WORK MODEL :

IW Group has adopted a hybrid work model. Teams are required to work in-office at least twice per week.

While performing the responsibilities of this role, the employee will spend most of the time working indoors, in the IW Group office, client office or other identified location.

This role may require extended work hours (including weekends) to complete certain projects, with or without advance notice.

This role may require work outside of the office (i.e., client events) or travel outside of the local work area (i.e., national or international client locations).

PHYSICAL REQUIREMENTS :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this role.

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