Account Supervisor

Position: Account Supervisor

FLSA Status: Exempt

Location: New York

Reports to: SVP, Health and Pharma

Salary Range: $85,000-95,000

Job Summary:

We seek a dedicated and proactive Account Supervisor to join our team in the New York City office, ideally with hospitality/casino experience. As an Account Supervisor, you will play a pivotal role in leading high-profile PR and marketing accounts that focus on authentically connecting brands with multicultural and mass-market media, public officials, and community-based organizations. Your responsibilities will include developing campaign strategies in collaboration with client and mass market agency stakeholders, drafting press materials, guiding multicultural advertising and creative, conducting media/community outreach, advising on entertainment and experiential programming, and overseeing day-to-day client needs/requests. The ideal candidate has reading and writing fluency in either Chinese (Mandarin/Fujian) or Vietnamese.

ESSENTIAL JOB FUNCTIONS:

• Lead an integrated cross-functional team for a casino/hospitality/gaming brand, based out of the New York City office.
• Address and achieve brand objectives for clients and drive award-winning, high-impact, integrated campaigns.
• Provide multicultural strategic direction on campaign creative across in-language creative.
• Own client relationships by establishing solid trust-based ties with senior-level clients. Maintain ultimate accountability for the success of the agency’s relationship with our clients.
• Drive development of client relationships by meeting and exceeding their expectations, as well as identify new opportunities, and build growth strategies into our work.
• Understand client challenges and be able to define IW Group’s approach and strategy. Proactively articulate a plan of action and guide successful implementation on behalf of our clients.
• Build a high-performing team culture, working in close partnership with strategic, creative, production, PR, and activation leads.
• Build knowledge and expertise of functional roles and continuously improve on ways to drive quality work across all disciplines.
• Serve as a champion of bold thinking and innovative solutions that surprise and delight the client.
• Stay active and involved in strategy and creative reviews and in all major presentation reviews and key client meetings.

Required Skills/Abilities:

• Bring energy and excitement to team brainstorms.
• Support new business opportunities and present with passion.
• Challenge the team with new ideas and stand up for your/our beliefs.
• Engage in professional and community-based organizations related to the agency and our clients’ business and industry interests.
• Possess excellent client relations skills, shows empathy, and values authentic relationships.
• Excellent communication skills (verbal, written, and editing).
• Must possess good organizational skills, demonstrated initiative, flexibility, sound judgment and a positive attitude.
• Ability to multi-task and effectively manage deadlines.
• Passion for an understanding and supporting multicultural communities or has the capacity to learn quickly.
• Proficiency in basic software (i.e., MS Office) and social media platforms.
• Commitment to producing the best work possible (aka willing to work long hours when necessary).
• Must be willing and able to travel.

EDUCATION AND EXPERIENCE:

• Bachelor’s or vocational college degree from a fully accredited college or university.
• Experience with multicultural and Asian/Pacific Islander consumers.
• Experience with hospitality, casino, gaming, and/or spa industries.
• Experience leading integrated brand campaigns.
• Proven experience growing business.
• Ability to role model the agency’s vision and connect it to clients’ goals and interests.
• Strong pulse on culture, diversity, community, traditional/digital/social media, and new communication trends and practices.
• Minimum of 3 years professional work experience.
• Minimum of 2 years experience in an advertising, media, or digital agency.
• Minimum of 2 years experience in a client-facing or sales managerial role.

COMPANY CULTURE:

• Connectors: IW Group is a company founded with community at our core. We believe in building meaningful communities and encourage teams to connect with causes and missions that fuel their passions.
• Foodies: You will often find our teams sharing a meal. We love to explore new cultures and experiences through food and lived experiences. When we are in-office together, Tuesday and Wednesday, IW Group sponsors lunch that is catered by local restaurants.
• Explorers: IW Group encourages teams to follow their creative leanings. Whether it be testing new tech, visiting edgy art galleries, or discovering local coffeeshops, we want our teams to stay constantly curious.
• Entrepreneurs: We have a strong entrepreneurial spirit! We encourage teams to drive new initiatives, work with growing startups, and drive their own growth with the company.

SUPERVISORY RESPONSIBILITIES:

• Setting clear objectives for team members.
• Overseeing workflow and monitoring productivity.
• Providing guidance and support through coaching.
• Resolving issues within the team or on an individual basis offering constructive feedback as needed.
• Foster knowledge-sharing across all disciplines to ensure collaborative an informed work.

• Handles discipline and termination of employees in accordance with company policy.

SUCCESS FACTORS:

• Passion for work and IW Group service offerings.
• Work successfully as part of a team, with a diverse array of people.
• Cultural awareness, acuity, and sensitivity.
• Flexibility.
• Ability to work under pressure and manage stress efficiently.
• Highly motivated.
• Demonstrate sound work ethic.
• Ability to understand other points of view with empathy and compassion.
• Accept constructive criticism.

HYBRID WORK MODEL:

• IW Group has adopted a hybrid work model. Teams set their own in-office schedule but are required to work in-office at least twice per week.
• While performing the responsibilities of this role, the employee will spend most of the time working indoors, in the IW Group office, client office or other identified location.
• This role may require extended work hours (including weekends) to complete certain projects, with or without advance notice.
• This role may require work outside of the office (i.e., client events) or travel outside of the local work area (i.e., national or international client locations).

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this role.