Dignity Apparel Wholesale Support Specialist

Dignity Apparel (DA) Wholesale Support Specialist / Business Development Specialist

We are seeking a highly organized and proactive Wholesale Support and Business Development Specialist to join our team. In this role, you will be responsible for managing various aspects of the wholesale customer experience, supporting daily operations, and assisting with business development efforts. You will work closely with the Director of Business Development and other departments to ensure smooth operations and high customer satisfaction. Ideal candidates will enjoy administrative work and have a very high attention to detail, have excellent “people skills” to build and strengthen customer relationships, and be able to problem solve and create systems to serve as the foundation for the Dignity Apparel wholesale market. In addition, you will work closely with the Director of Business Development and regional sales representatives for targeted outreach to potential, large customers (“game-changers”) to introduce them to Dignity Apparel products. This could include sending targeted blank or decorated sample kits, email or phone outreach and follow-up, account setup, and organizing city tours to strategic areas. The primary success outcome for this role will be supporting the growth of DA unit sales to increase our production volumes and fulfill our mission with the DA IA and TN teams.

Job Responsibilities

- Inventory Management- keeping an eye on the production pipeline to understand timelines, being familiar with website functionality and account settings to ensure positive customer experience.

- Customer Service on DA wholesale accounts (Website/Current customers)- responding to any DA customer questions or concerns in a timely manner.

o Swatch card requests, sample requests, simple Q & A.

o Compiling notes on website edits, processing/fulfillment status, quality, etc. to Director of Business Development/appropriate departments.

- Support Dignity Apparel Expos- Assist with the preparation and coordination of trade show logistics, including inventory management for show supplies, shipping arrangements, and travel planning. Potential opportunity to travel with the team for expos.

- New Wholesale Customer Onboarding - Assist with outreach, setting appointments, onboarding new wholesale customers (getting accounts created for customers on our wholesale website).

- Marketing support. Work with IP marketing team to curate / prepare marketing materials, including printed materials as well blank and decorated DA apparel sample packs, to send to potential, large wholesale customers or potential new IP customers in strategic markets (“game changers”).

- Coordination. Coordinate and communicate with IP sales team on wholesale progress and initiatives, as well as with IP marketing team and strategic markets sales team on targeted outreach for wholesale and game-changer accounts.

- Administrative Support - Provide support with miscellaneous administrative tasks, such as quoting for potential new customers, managing and sending marketing materials, and assisting with other duties as needed.

- Other duties as assigned

Effective candidates will excel in:

· Organization skills – Strong task-orientation, strong ability to make forward progress while managing a variety of high-priority items. Commitment to excellence in process and results. Enjoyment of administrative tasks.

· Communication – A pleasant disposition that sets customers at ease and builds customer confidence. Ability to maintain customer relationships, communicating clearly and always being responsive to customer requests.

· Goal-orientation – Strong drive to excel and achieve goals, self-motivated and responsible.

· Team Player - Able to work well with a variety of people and situations. Able to balance the needs of your department with other departments and with overall goals of the company.

· Adaptability & Creativity – Must be able to work in a fast-paced environment of continuous change and challenge. Thinking outside the box to suggest and test innovative ways of approaching things. An enjoyment of new challenges is vital.

· Problem-solving skills – Critical thinking to identify root causes behind problems, ability to understand and handle complexity while recommending the simplest path forward.

· Optimism - Optimistic attitude and demonstrated ability to be a team player.

· Values-driven - Committed to living out IP values (see below) on a daily basis, helping us to create the culture we strive for and to achieve our mission.

Skills and Qualifications:

• Strong organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Ability to manage multiple tasks and prioritize effectively
• Experience with customer service and wholesale account management
• Proficiency in Microsoft Office and website management tools
• Ability to work independently and collaboratively with cross-functional teams
• Willingness to travel for expos as needed
• Associate or Bachelors degree in relevant field, or relevant work experience equivalent

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18 - $22