Bilingual (Spanish) Customer Call Center Representative

***$500 Hiring Bonus - Apply Today!***

Image Specialty Partners (ISP) is a doctor-led dental partnership organization dedicated to more than just creating beautiful smiles—we believe a healthy smile boosts confidence and self-esteem. Guided by our core values of Integrity, Efficiency, Teamwork, and Going Above and Beyond, we strive for excellence in every aspect of our work, from delivering exceptional patient care to fostering a supportive and thriving workplace.

We are looking for a Customer Call Center Representative to join our team - someone who is passionate about helping others and committed to providing outstanding service. The ideal candidate must be fluent in both English and Spanish, has a collaborative mindset, and communicates in a warm and sincere manner that builds trust with our patients.

Schedule & Location

• This is a full-time position
• Monday-Friday: 9:00 AM-5:30 PM
• On-site at our Patient Care Center in West Sacramento, CA

Key Responsibilities

• Manage incoming calls efficiently, directing inquiries to the appropriate departments
• Provide exceptional customer service by promptly addressing inquiries related to treatments, services, insurance, and other related matters
• Engage with patients empathetically and professionally, ensuring their needs and concerns are heard
• Maintain accurate records of customer information and interactions, ensuring data integrity and accessibility
• Regularly follow up on new patient referrals through outbound calls to drive business growth

Qualifications

• In addition to English, fluency in Spanish is required. The candidate must speak, comprehend, read, and write in Spanish with fluent competency.
• High School diploma or equivalent required
• Prior experience in customer service required, preferably in a call center environment
• Familiarity with relevant software applications such as Google Suite and MS Office
• Ability to listen and empathize with patient needs and concerns
• Excellent customer-facing verbal and written communication skills
• Sincere and accommodating, with a preference for high-quality work through established processes and procedures
• Must be able to reliably report to our Patient Care Center in West Sacramento, CA for scheduled shift
• Punctuality and regular attendance are crucial to ensure seamless operations and meet customer service demands.

Benefits

• Comprehensive health insurance covering medical, dental and vision
• Contribute to a 401(k)-retirement plan
• Paid time off and holidays
• Complimentary and discounted orthodontic treatment for yourself and immediate family members

EEO Statement

Image Specialty Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.