What are the responsibilities and job description for the Treatment Coordinator position at Image Specialty Partners?
Image Orthodontics in South San Francisco, CA is a leading orthodontic practice committed to providing high-quality dental care in a warm and friendly environment. Our team of dedicated professionals is passionate about oral health and patient satisfaction.
We are seeking a highly organized, personable, and detail-oriented Treatment Coordinator to join our dynamic orthodontic team. As a key member of our practice, the Treatment Coordinator will be responsible for guiding patients through their orthodontic treatment journey, ensuring a positive experience from the initial consultation to the completion of treatment. The ideal candidate will possess excellent communication skills, a strong aptitude for customer service, and a passion for helping others achieve their best smiles.
Schedule
- This is a full-time position (30 hours per week)
- This is an Alternative Work Schedule (4/10)
Key Responsibilities
- Greet patients warmly upon arrival and provide them with a thorough overview of the orthodontic treatment process.
- Conduct initial consultations and assessments, explaining treatment options, benefits, and expected outcomes.
- Collaborate with the orthodontist to develop customized treatment plans for patients.
- Present treatment plans to patients and their families, including options for financing and payment plans.
- Ensure that all necessary documentation and patient records are accurately maintained and updated.
- Coordinate with the clinical team to ensure smooth transitions between consultations, adjustments, and other treatment appointments.
- Follow up with patients to confirm appointments and address any last-minute questions or concerns.
- Discuss payment options, including insurance benefits, financing solutions, and payment plans with patients.
- Contribute to a positive and professional office environment that prioritizes patient care and satisfaction.
- Assist with general administrative tasks as needed, including maintaining patient records and managing office supplies.
Qualifications
- Previous experience as a Treatment Coordinator in an orthodontic or dental office is preferred
- Superior communication and interpersonal skills, with strong abilities in negotiation and influencing
- Must have excellent customer service skills with the ability to build rapport with patients.
- Must be comfortable and effective when speaking with patients regarding their treatment as well as talking about the financials of the treatment.
- Excellent computer skills and familiarity with dental management software.
- Highly enthusiastic, supportive team player with a friendly and positive attitude.
- Strong ability to learn new skills and a teachable approach.
- Exceptional multitasking abilities and proficient time management.
- Compassionate, caring, and committed to providing exceptional patient services.
- Punctual and reliable in all professional dealings.
- Bilingual in Spanish is required.
Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Continuing education opportunities
- A supportive and friendly work environment
About Us
Image Orthodontics is a proud partner of Image Specialty Partner (ISP), a doctor-led dental partnership organization throughout California and Oregon. We believe that a healthy, beautiful smile is more than just an aesthetic feature – it is a catalyst for confidence and self-esteem. Guided by our fundamental values of Integrity, Efficiency, Teamwork, and Going Above and Beyond, we are committed to excellence in every facet of our work and providing the best experience for our patients.
EEO Statement
Image Specialty Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.
