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IT Support Technician Level 2 and 3

IMAGE TECH GROUP LLC
Wixom, MI Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

Job Description

Job Description

Image Tech  is seeking a highly motivated and experienced Level 2 and 3 Help Desk Support Technician to join our team. The ideal candidate will possess excellent communication skills, strong attention to detail, and a commitment to accurate documentation.

Responsibilities :

  • Provide advanced technical support to clients via phone, email, remote access and onsite as needed.
  • Troubleshoot and resolve complex hardware and software issues.
  • Document all support interactions and resolutions in a clear and concise manner.
  • Escalate issues to appropriate teams when necessary.
  • Maintain a high level of customer satisfaction.

Qualifications :

  • 3 years of experience in a Help Desk or technical support role.
  • Proficiency in Windows and Mac operating systems.
  • Experience with Active Directory, Exchange Server, Azure and Sharepoint.
  • Able to Configure Firewalls, switches and infrastructure with multiple vendors.
  • Thorough understanding of Network Topologies and methodologies.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to be self-sufficient and prioritize tickets.
  • Reliable transportation is a must.
  • Previous experience with Kaseya VSA, BMS, and IT-Glue is a plus

    • Benefits :

  • Competitive salary, benefits package which includes 401K, dental, health, vision
  • Opportunities for professional growth and development.
  • A challenging and rewarding work environment.

    • To Apply :

    Please submit your resume and cover letter to  Matthew@Imagetech.com

    Image Tech  is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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