What are the responsibilities and job description for the CUSTOMER ADVOCATE position at ImageFIRST Healthcare Laundry Specialists?
Overview :
Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page : https : / / www.imagefirst.com / company /
Responsibilities & Qualifications :
This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRSTs face to our customers and potential customers.
RESPONSIBILITIES :
- Support : Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
- Customer Relationships : Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
- Route : Manage route to maximize efficiency, productivity and revenue : operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
- Sales : Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
- Product Management : load outs, inventories, quality-stains / damage, tape changes
- Product Knowledge : pricing, codes, colors, sizing, changes / quantities, availability, product application
- Load truck : organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
- Unload Truck : check-in, empty soil carts, weigh carts
- Account appearance : organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
- Truck Maintenance : timely communication of repairs, PM, accidents
- Paperwork : work order preparation and follow-up, invoice accuracy, credits, collection requirements
MINIMUM QUALIFICATIONS :
Company Values & Benefits :
Required Competencies :
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
