Route Analyst

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

The ImageFIRST Route Analyst will ensure consistent daily interaction with all Customer Advocates (Route Representatives/Drivers) through face-to-face check-ins, create loyal customers by utilizing all resources available, maintain strict compliance with all DOT and safety requirements, conduct regular deep-dive analysis to ensure potential revenue and EBITDA opportunities are captured, serve as the location's voice of the customer and the Customer Advocates, train, develop, and evaluate the Customer Advocates to assure that their individual performance meets the requirements of their job description goals, and serve as liaison with General Manager, Plant Manager, Office Manager, and Service Leaders.

POSITION RESPONSIBILITIES

Compliance/Analysis through:

• Face to Face Check-In - Utilizing the Face-to-Face Checklist on the Company Intranet
• Fleet Safety/Maintenance: Oversee all truck maintenance, monitor fleet requirements, handle billing issues, and monitor and maintain required truck supplies
• Report Analysis: Utilize systems to identify revenue and EBITDA opportunities

Help Create Loyal Customers through:

• Quality: Work with Customer Advocates, Service Leaders, and Production Leaders as needed to ensure we are delivering consistent high quality at all times.
• Onboarding/Ongoing Training: Participate in the Customer Advocate onboarding and initial six-week training.      
• Problem Resolution/Customer Service: Improve customer loyalty through excellent interaction and complete resolutions to any customer concerns.          
• New Account Set up and Follow Up
• Initiative – Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
• Goodwill - Help develop and facilitate customer relationships.
• Develop and maintain other reports as required by the General Manager.

POSITION REQUIREMENTS

• Minimum of three years' experience of Route Sales Management
• Proven Leadership: Ability to lead and direct service and production associates to streamline production, improve productivity, and increase profitability
• Salesmanship: Ability to identify customer needs of our products and services
• Knowledge: Practical insight specific to the textile services industry and operations
• Decision Making: Ability to identify problems and their root causes and then develope alternative courses of action and make decisions that are based on factual information and logical assumptions
• Communication: Excellent oral, written, phone, and face-to-face communication skills with associates, customers, and managers.

Company Values & Benefits

BENEFITS:

• Weekly pay with Direct Deposit
• Medical, Prescription, Dental, and Vision Insurance
• Virtual Primary Care
• Digital Physical Therapy
• Weight Management and Diabetes Management Programs
• Supplemental Insurances (Critical Illness, Accident, Hospital Indemnity)
• Long-and-Short-Term Disability (company-paid)
• Life/AD&D Insurance (company-paid)
• Supplemental Employee and Dependent Life/AD&D
• Long-Term Care Plan
• Flex Spending Accounts
• Associate Assistance Program
• Legal Insurance
• Pet Insurance
• Retirement Savings 401(k) with Employer Matching Contributions
• Benefits Enrollment Counseling and Enrollment Assistance
• Tuition Reimbursement
• Associate Referral Bonus
• Associate Loans (interest free)
• Paid Time Off (carrover option at the end of the year)
• Holiday Pay
• Bereavement Leave
• Great Company Culture
• Opportunities for Community Giving
• Opportunities for Professional Advancement

COMPANY VALUES:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

EOE/DRUG-FREE WORKPLACE:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.