District Service Manager - Hospital

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Due to continuing growth, we are seeking a District Service Manager to join our team in  Dallas, TX. 

The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management. The district service manager will oversee 5-6 routes and manage the growth opportunities within these routes.  

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Professionally respect and embrace our company’s Goals and Values
• Hire, train, develop and coach service personnel
• Responsible for training and certification of all compliance areas
• Daily execution of all service routes and customer interactions
• Route Logistics - Routing of Accounts
• Daily merchandise control of all clean and soiled products
• Daily coaching, training and monitoring of route performance through check in process
• Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
• Accuracy and timeliness of daily invoices
• Ensure service personnel compliance to company service and quality standards
• Manage all daily productivity and performance expectations
• Support route, sales and administrative personnel
• Manage and maintain a recurring revenue stream
• Execute business plan for renewing, expanding and developing route business
• Ensure 100% completion of quarterly customer contacts and audits
• Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.
• Account improvement with new products and services
• Manage and schedule all routine maintenance on company trucks
• Manage invoice reconciliation, invoice printing and report monitoring
• Support and assist sales culture throughout the organization
• Promote safety, security and self development
• Support an empowered, self directed team concept
• Adherence to all policies, guidelines and outside agency compliances

MINIMUM QUALIFICATIONS:

• 4 years' of route management experience
• Bachelor’s Degree
• Ability to manage and maintain a recurring revenue stream
• Must possess a clean driving record
• Must possess exceptional customer service skills
• Must have effective written and verbal communication skills
• Must be able to work ethically and independently
• Ability to analyze sales opportunities and determine customer needs assessments
• Ability to develop route structure based on new accounts and expansion
• Excellent leadership, interpersonal, motivational, and customer service skills
• Must be detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
• Must be able to interpret reports and performance tracking mechanisms
• Need to have high energy with the ability to multi-task

PHYSICAL REQUIREMENTS:

• Ability to manage a route environment
• Ability to train new hires as needed
• Ability to lift at least 25 lbs
• Ability to tolerate moderate traffic scenarios on a weekly basis
• Ability to manage and maintain a consistent physical work flow
• Position requires strong time management skills as well as a results oriented service mentality
• Ability to maintain a pleasant and positive attitude under unpleasant and diverse situations

Our Core  Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.