What are the responsibilities and job description for the Branch Manager position at Imagenet?
Imagenet is a leading Business Solutions Provider, offering innovative services in claims processing, document management, and contact center solutions. We help clients reduce costs and improve productivity through efficient and secure solutions tailored to their needs.
This is a unique position split between 2 Offices. Forty Fort, PA and Teaneck, NJ
Travel between the 2 offices is required. 2 days in each office and 1 day remote.
Job Description :
The purpose of this role is to support the operations processes by performing various tasks that will assist in placing our organization in a better position for success. The Branch Manager plays a critical role in providing visibility and insight into the organization's overall health, performance, and process development.
- Ensure compliance with all corporate and departmental standards.
- Analyze and process a variety of paper document types to ensure the execution of standardized claim protocol and claim handling.
- Support the development of departmental standards and expectations.
- Ensure that the department's practices meet or exceed the client's processing standards, procedures, and service level agreements
- Oversee document preparation and imaging processes.
- Manage and administer facility compliance, security, and safety standards.
- Equipment - ensure equipment is properly working.
- Ensure scanners are timely serviced and have an adequate stock of consumables.
- Manage the vehicles maintenance and address issues in a timely manner.
- Prepare department performance reports.
- Meet with employees on a regular basis to discuss performance and quality.
- Perform candidate interviews, participate in the hiring and screening process.
- Report on Key Performance Metrics (KPIs) to the Director of Operations to ensure adequate resources and technology are in place.
- Support the development of departmental standards and expectations.
- Ensure that the department's practices meet or exceed the client's processing standards, procedures, and service level agreements.
- The Branch manager is responsible for interviewing, new employee training and auditing of trainee performance.
- Identify process improvement opportunities and recommend system enhancements.
- Foster a cooperative and collaborative environment for team members to feel valued.
- Provide opportunities for staff growth and development.
- Ensure minimal to no Over Time of staff.
- Support client on site branch visits.
- Support other tasks assigned and aligned with the growth of the company.
Requirements : Education :
Experience :
Technical Skills / Knowledge :
Other Skills Required :
Location :
On site, Two Branches : Clifton, NJ and Scranton, PA
2 days at the Forty Fort, PA office
2 days at the Teaneck, NJ office
1 day remote
COMPANY OVERVIEW
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans' members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.
Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
