What are the responsibilities and job description for the Healthcare Customer Service Lead position at Imagenet?
A company is looking for a Healthcare Customer Service Lead to oversee a team of Customer Service Advocates in a remote call center environment.Key ResponsibilitiesLead, mentor, and manage a team of Insurance Enrollment Specialists, ensuring performance and moraleOversee the member enrollment process for accuracy and compliance, conducting quality assurance reviewsTrack and analyze KPIs related to enrollment and prepare reports to drive continuous improvementRequired QualificationsProven leadership experience in managing and developing a teamTechnical proficiency in timecard management, quality assurance, and KPI analysisStrong conflict resolution and organizational skillsAbility to manage multiple responsibilities and take initiativeExcellent attendance record with proactive planning of time off
