What are the responsibilities and job description for the Service Desk Engineer Level 2 position at IMAGEZE INC?
Job Details
Level: Experienced
Job Location: West Reading, PA
Education Level: 4 Year Degree
Salary Range: $50,000.00 - $75,000.00 Commission/year
Job Category: Information Technology
Description
Troubleshooter and Customer-Focused?
Great Communicator with strong technical skills?
Looking for the Opportunity to Work in a Key Role in a Growing Industry?
We’re one of the area’s top Managed Technology Services Firms and we’re looking for our next Service Desk Engineer Level ll. We are seeking a motivated person with excellent organizational skills, top-notch technical skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.
The Service Desk Engineer Level II Position
- You’ll be routinely finding solutions for complex issues
- You’ll be serving as an escalation point for Level 1 Service Desk Engineers
- You’ll be providing timely and professional remote assistance
- You will be working with partners and vendors as needed to diagnose complex problems
As part of our full-time staff you’ll enjoy:
- Competitive pay
- Fun and entertaining work environment (think food, lots of food)
- Comprehensive benefits package
- Paid Time Off
- Company provided training & certifications
- Growth opportunities with a proven industry leader
- Company incentives and promotions
Qualifications
Qualifications, Skills and Experience Required:
- 4-8 Years working in a related position within the IT support field preferred
- BS degree in Technology or relevant technical certifications (MCSE, CCNA, Net , Azure)
- Strong server experience – virtualization, group policy, advanced DNS and DHCP, IIS
- Solid networking fundamentals – firewalls, VLAN management, VPN configuration
- Advanced Microsoft 365 management experience
- Track record of providing solution suggestions and executing on implementation
- Work under pressure typically associated with this type of position
- Professional appearance and presentation
- Occasional local travel – valid driver’s license and transportation required
Salary : $50,000 - $75,000