What are the responsibilities and job description for the Assistant Director of Operations position at Imagine Children's Museum?

Job Description

Description : Position Summary :

The Assistant Director of Operations is responsible for the day-to-day building and business operations of the Museum, ensuring smooth and efficient execution of processes. Reporting to the Chief Finance & Operations Officer (CFOO), this position is responsible for managing and overseeing multiple teams and departments, budget and goal management, and collaborating with cross-functional teams to ensure the best possible experience for guests. The position is also responsible for project management of building operations, including construction and exhibits.

Essential Functions / Major Responsibilities :

Operations

Works collaboratively with the CFOO to ensure smooth daily operations including general supervision and oversight of staff and designated teams under the scope of the Operations department :
Facilities & Exhibits
Reservations / Celebrations
Memberships & Guest Services
Museum Store
Grab and Go
Under the guidance of the CFOO, develop and execute comprehensive operational strategies aligned with the Museum’s mission and overall business objectives, including setting performance goals & KPIs.
Manage and oversee multiple operational teams, including hiring, training, performance evaluation, and staff development.
Confidently access and produce reports from the Museum’s POS system and database (TAM). Prepare and interpret reports to meet the analytical and strategic needs of the Operations Department.
Evaluates data and anecdotal evidence to foster membership growth and retention.
Collaborate with the CFOO to analyze existing operational processes, identify inefficiencies, and implement continuous improvement initiatives to optimize productivity, quality, and cost control.
Manages the Exhibits & Facilities team to ensure the buildings and operations are running effectively and maintain good condition.
Lead the resolution of complex operational issues and provide timely decision-making to address challenges.
Identify potential operational risks, develop mitigation strategies, and ensure compliance with safety regulations.

Project management

Working directly with Museum management and outside contractors.

Defining project scope, creating detailed work plans, setting timelines, assigning tasks, and estimating resource needs.

Tracking project expenses, identifying cost variances, and taking corrective actions to stay within budget constraints or adjust the budget as needed.

Regularly updating stakeholders and management on project progress, addressing concerns, and managing expectations.

Ensuring project deliverables meet quality standards and specifications.

Requirements :

Position Requirements :

Proven ability to lead and motivate multiple and / or teams, fostering collaboration and a positive work environment.

Ability to inspire and motivate team members to achieve goals.

Ability to stay organized, prioritize, and manage a busy schedule.

Ability to work a flexible schedule that could include extended days, evenings, and weekends as needed.

Strong data analysis capabilities to identify trends, interpret metrics, and make informed decisions.

Experience managing complex projects from initiation to completion, ensuring timely delivery within budget constraints.

Proven ability to manage multiple tasks and projects.

Create an environment where positive thinking and attitudes are valued and expected.

Excellent written and verbal communication skills to effectively convey information to diverse stakeholders.

Knowledge of operational financial management, budgeting, and cost analysis to optimize operational performance.

Commitment to Imagine Children’s Museum Core Values.

Education and / or Experience :

Minimum 3 years of senior level leadership support experience

Minimum 5-7 years operations experience

High school diploma or GED equivalent

Supervisory Responsibility :

Facilities and Exhibits Department, Reservations, Memberships and Guest Services, Store, Divy’s, and additional staff as assigned.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time and occasionally lift and or move up to 25 pounds.

Regularly required to stand and walk for long periods of time, climb ladders and stairs.

Independent body mobility to access a standard office environment with shelves and drawers of varying heights.

Vision sufficient to read a computer screen, 12 point and fine printed text, and handwritten documents.

Manual dexterity to operate a computer keyboard on a daily basis.

Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups.

Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral / written instructions.

Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive motions required of the position.

Occasionally exposed to outdoor elements including high and low temperatures, precipitation, and wind.

Occasionally exposed to moderate noise in and around exhibits.

Occasionally exposed to small and / or enclosed spaces.

All full-time employees receive accrued sick time, vacation time, anniversary appreciation day, medical / dental / vision insurance, Life AD&D, FSA, IRA, EAP and other museum perks!

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