What are the responsibilities and job description for the Guest Experience Associate position at Imagine Exhibitions, Inc?
TITLE: Guest Experience Associate- Downton Abbey
POSITION SCOPE: The Guest Experience Associate's primary responsibility is to help enhance guest service in the exhibition and at ticketing.
ESSENTIAL DUTIES:
- Greet all guests in the exhibit or space.
- Answer all questions and be knowledgeable about our exhibition and product categories.
- Promote all Imagine Exhibition products and experiences.
- Ring up sales and operate POS systems accurately and per company standards.
- Process returns and/or exchanges as necessary.
- 100% adherence to the checklist system.
- Collaborate with fellow team members to ensure a neat and presentable exhibition, and ticketing area that meets and exceeds guest’s expectations.
- Work in character when working within the exhibition.
- Regularly communicate with the leadership on any outstanding issues, concerns, or guest needs
- Always ensure world class customer service standards, 100% customer greeting, suggestive selling, etc.
- Knowledge in cash handling procedures.
- Ability to add, subtract, multiple and divide in all units of measure.
- Any other duties consistent with this job description as may be “reasonably” requested by management.
PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:
- 1-2 years’ experience working in guest services, retail, or live entertainment sales.
- Strong communication skills.
- Excellent customer service.
- Organized and punctual.
- Capable operations of basic POS and software programs.
- Work varied shifts, including weekends and holidays.
- Physical, mental, and environmental demands include a loud, fast paced environment which requires standing, walking, pushing, pulling, lifting, and reaching through the shift
PHYSICAL AND MENTAL REQUIREMENTS:
- Ability to function in high-pressure situations.
- Manual dexterity to operate a computer.
- Correctable vision and hearing.
- Excellent interpersonal skills.
- Clear, easy to understand oral communication ability.
- Ability to lift 50 pounds occasionally for the purposes of moving equipment on and off shelves.
- Ability to stand and walk for prolonged periods.
- Capability to read, write, and understand English.
- Skilled in the use computer and office equipment.
- Proficient in activities requiring manual dexterity of both hands.
- Strictly an on-site position.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Imagine Exhibitions Inc. reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Types: Full-time, Part-time, Temporary
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
Ability to commute/relocate:
- Skokie, IL 60077: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20