What are the responsibilities and job description for the Director, Quality & Safety position at Imagine Pediatrics?
The primary location for this role is remote, travel is estimated to be up to 25%, and the expected schedule is full-time (40 hours) 5 days per week, willingness and ability to cover all time zones (primary availability during central time) is required.
About the Role:
As Director of Quality and Safety with Imagine Pediatrics, you will manage and mentor a team of Quality and Safety Consultants as well as lead operational implementation of processes and projects to support Quality and Safety initiatives, drive performance improvement, and foster a culture of safety that prioritizes patient well-being and exceptional care. In this role you will:
- Lead the development, implementation, and monitoring of clinical quality and safety programs that align with organizational goals and drive continuous improvement.
- Partner with Quality and Safety Consultants plus clinical and operational leaders to cultivate a culture of safety, focusing on harm prevention, process improvement, patient experience and adherence to best practices.
- Lead the Patient Experience program including surveys, reporting, response management and performance improvement programs.
- Manage the Safety Event reporting system, structure and platform including performance improvement opportunities, RCAs, Common Cause Analysis, analyzing trends and partnering with internal stakeholders for action plans.
- Utilize data and analytics to identify trends, measure outcomes, and inform performance improvement initiatives.
- Interface with external stakeholders including health plans, community providers and community agencies for developing, implementing and monitoring Quality initiatives.
- Collaborate with the VP of Quality and Safety in the development and management of the department budget, strategic planning, etc.
- Participates and provides support for the organizational Quality and Safety Committee.
About You:
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Bachelor’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc)
- 5 years' experience in a healthcare environment, including health plans, medical groups, providers, clinics, or healthcare delivery organizations.
- Experience leading teams and implementing Quality and Safety initiatives related to HEDIS, NCQA, CMS, patient experience, Patient Safety, etc.
- Ability to work independently, multi-task, establish priorities, and communicate clearly both in writing and verbally.
- Willingness to travel up to 25% of the time (on average).
- Comfort working in a fast paced, start-up environment.
Preferred Qualifications:
- Master’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc).
- CPHQ Certification (Certified Professional in Healthcare Quality, or/and CSP Certification (Certified Safety Professional)
- Experience working with a pediatric population or value-based care.
What We Offer (Benefits Perks)
The role offers a starting base salary of $140,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
Salary : $140,000
