What are the responsibilities and job description for the Customer Service Specialist position at Imagine Staffing Technology, An Imagine Company?
Job Profile
Job Title : Customer Service Specialist
Location : Getzville, NY
Hire Type : Direct Hire
Pay Range : $57,000-65,000
Work Model : Onsite during training then hybrid
Positional Overview :
Imagine Staffing is recruiting for a Customer Service Specialist on behalf of our client, a North American leader in raw materials production. This is a direct hire opportunity offering a competitive base salary and comprehensive benefits package including Competitive salary, health and dental coverage, 401k with match, short term and long-term disability coverage, paid vacation, paid holidays, year-end bonus and more! Hours are Monday – Friday, 8 : 00am – 5 : 00pm with some afterhours communication. No travel is required for this role.
Don’t miss this opportunity to join a dynamic team experiencing a period of exciting growth! Our client is seeking a Logistics and Contract Administration Customer Service Specialist for a busy metal trading office! The ideal candidate has excellent customer service and communication skills, a keen eye for detail, and is extremely organized. They will also have excellent time management skills and the ability to multi-task, handling the customer service and logistic details for many customers or contracts at once.
Role & Responsibility :
- Handle all customer service responsibilities on assigned contracts and customers.
- Handle phone and email orders, inquiries, and questions.
- Online file and customer management.
- Code invoices, freight, warehouses etc.
- Prepare and handle documents (letters of credit, bills of lading, invoices etc.).
- Liaise with warehouses to get material packaged, shipped, and blended according to customer specifications.
- Work with trucking companies to get freight rates and book shipments.
- Problem solve and come up with solutions if any concerns come up.
- Grasp product knowledge to be able to make independent decisions based on customer requirements.
- Ability to understand A / R and the importance of keeping our customer current.
- Ability to understand our billing and invoicing system.
- Help to manage inventory and manager positions.
- Assist in covering team member responsibilities when they are out of office.
Skills & Experience :
Salary : $57,000 - $65,000
