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Loss Mitigation Liaison I

Imagine Staffing Technology
Getzville, NY Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/2/2025

Job Description

Job Description

Job Profile

Job Title : Loss Mitigation Liaison I

Location : Buffalo, NY

Hire Type : Direct Hire

Pay Range : $26 / hr.

Work Model : Onsite

Recruiter Contact : Luis Fernandez

Nature & Scope : Positional Overview

Imagine Staffing is recruiting for a Loss Mitigation Liaison I to work with a premier client within the banking industry. This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process. This position will also be responsible for assisting management with projects and training new employees.

Role & Responsibility :

Tasks That Will Lead To Your Success

  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Adhere to applicable compliance / operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Skills & Experience

Qualifications That Will Help You Thrive

  • A combined 4 years’ higher education and / or work experience, including a minimum of 1-year collections or customer service experience.
  • Ability to communicate effectively and professionally over the phone.
  • Excellent communication and customer service skills.
  • Proficiency with word processing and spreadsheet software.
  • Education and Experience Preferred :
  • Bachelor’s degree.
  • Mortgage collections experience.
  • Knowledge of M&T systems.
  • Salary : $26

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