Success Coordinator - Residential

Purpose of Position - The Success Coordinator is part of an interdisciplinary team that holistically supports people with disabilities. Assists program leadership in managing the ongoing operations of residential services. Works with individuals, families, and teams to access available internal and external resources which promote well-being. Ensures program quality, maintains regulatory compliance, and contributes to the financial viability of the residential settings. Provides monitoring and support to ensure health, safety, wellbeing, and a high quality of life of individuals on their caseload. Maintains professional relationships with all individuals receiving services, contractors, and stakeholders. 

Essential Duties/Responsibilities

1. Individual Advocacy and Coordination
• Manages a caseload of individuals with intellectual and developmental disabilities who live in the community with family or contracted providers. 

1. • Builds and maintains an in-depth understanding of the individuals on their caseload, including their goals, preferences, and progress.

• Maintains regular contact with team members, individuals, and families to provide updates, address concerns, and support service delivery.  This includes, but is not limited to, monthly check-ins and quarterly meetings.
• Effectively resolves concerns and complaints raised by individuals, their families or caregivers. 

1. Service Management and Quality Assurance
• Acts as a single point of contact ensuring timely communication and collaboration across programs and teams.
• Reviews programmatic documentation including General Event Records (GERs) in the Electronic Health Record system (EHR) to stay apprised of individual progress.
• Coordinates services to ensure individuals meet personalized goals, ensuring alignment with Imagine!’s person-centered practices.
• Meets regularly with service leadership and attends staff meetings to stay informed of individual progress and provide individual specific training.

1. • Collaborates with department teams for individuals accessing multiple services, to include developing initial protocols and service plans.

1. Compliance

1. • Ensures implementation of each individual’s Person-Centered Support Plan, attends care team meetings, and responsible for compliance with Rights Modifications and line of sight requirements.
   • Submits Human Rights Committee (HRC) reports for individuals on their caseloads.
   • Maintains current, up-to-date knowledge of applicable regulatory issues and changes that impact program compliance and Imagine! policies and procedures.
   • Assists with the development and ongoing maintenance of Individual Support Plan (ISP) programs.
   • Monitors and tracks data to ensure residential programmatic compliance.
2. Residential Supports
   • Supervisors and provides ongoing support to residential providers (Family Caregivers and Host/Companion Home Providers.

• • Completes in-person monitoring visits to assure the safety of the residential compliance and confirm regulatory compliance at minimum on a quarterly basis.
  • Fulfills on-call responsibilities, including conflict resolution and emergency situations that meet Imagine! standards.

Other Duties/Responsibilities 

• Participates in organizational efforts to improve processes, collaboration, and quality service delivery.
• Maintains up-to-date knowledge of Imagine! services, regulatory requirements and industry best practices.
• Ensures the health and safety of all individuals at the homes. 
• Ensures presentation, including cleanliness and organization, of home(s). 
• Maintains professional relationships with Imagine! stakeholders. 
• Responsible for customer satisfaction for assigned home(s).
• Performs other duties as assigned. 

Job Qualifications

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. 

Internal candidates only.