What are the responsibilities and job description for the Contact Center Representative position at Imaging Healthcare?
Description
Considering a career in healthcare?
You CAN make a difference in people's lives!
Be part of a team dedicated to making a significant contribution to the health and well-being of others.
With over 30 years of imaging services experience, Imaging Healthcare Specialists has earned an outstanding reputation for providing the highest quality medical imaging technology, highly specialized expertise and exceptional customer service to physicians and patients. Our experienced staff of doctors, technologists and support personnel are committed to providing the most accurate, safe, timely and caring medical imaging (such as MRI, CT, mammography and x-ray) and interventional radiology services (minimally invasive treatment for diseases and other health conditions like chronic pain).
We are looking for Contact Center Representatives!
Locations with Position Openings : Athens, GA
Position Status Options : Full Time
Work Schedule : Monday to Friday 11 : 30am to 8 : 00pm EST
Pay : $15.00 to $16.00 depending on experience
Start Date : March 10, 2025
Position Summary : We are looking for motivated, energetic candidates for our customer service operations center in Athens, Georgia who can deliver a "best in class" patient engagement experience. The position will be responsible for maximizing efficiency through the indexing of incoming medical imaging orders, assisting patients and physicians with incoming calls and scheduling exams.
Contact Center Representative Duties :
- Excels at filling the role of company ambassador with each customer contact; Ensures that the customer feels understood with any request or issue by recapping the message received; communicates what steps will be taken, by who, and when; establish themselves as a customer advocate who will help them with any follow up needs
- Manage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner. Investigates the needs of the caller to appropriately transfer the caller, if necessary.
- Provide optimum service by scheduling exams for patients efficiently and maximizing scheduling availability; Secure and schedule patient appointments according to company guidelines, using computer-based appointment scheduling systems.
- Provides service information by correctly answering questions answering questions; helping if needed; if an issue needs escalation, professionally refer complaints to the appropriate supervisor
- Maintains call center database by accurately entering and verifying information on a timely basis, updates patient information.
- Responsible for maintaining customer call logs, ensuring that details are maintained, and others can easily interpret activities performed, or tasks pending
- Other responsibilities as directed by supervisor and / or manager.
Qualifications
Join Us for Exciting Career Advantages!
Advance Your Career with Ample Growth Opportunities :
Enjoy Generous Benefits :
Our company is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
Salary : $15 - $16
