What are the responsibilities and job description for the Dispatcher position at IMC Companies LLC?
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
- Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs i.e. Driver Document Management/Dispatch Optimizer.
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Customer service regarding the failure.
- Apply any additional charges including and notify customer service of changes.
- Track/Maintain yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Review preliminary payroll
- Oversee drivers HOS and Power Direct updating
- Manage roadside repair
- Operating with a sense of urgency while handling challenging environments
Skills Required
- Data entry skills; Good communication and organizational skills
- 3 to 5 years and intermodal experience preferred
- Microsoft Office and Excel
Knowledge Required:
- DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task; NAVIS
- FMCSA Hours of Service
Supervision Received:
Operations Manager
Coordination of Others:
Drivers
Confidential Data:
Driver and Owner/Operator pay information; customer accounts; dispatch activities
