What are the responsibilities and job description for the Dispatcher/ Customer Service position at IMC Logistics?
Position Overview: Communicate customer delivery needs and appointment dates/times, to customer and relates service requirements to dispatchers. Maintaining a high level of customer service for both internal and external customers.
Important Job Functions:
- Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
- Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
- Verifies bookings are released at depots/ports for export moves, and traces import containers on the rail/port to confirm delivery is made by last free day or port cut off.
- Prepare customer reports and tracking/tracing as required such as divisional pool report, MDR, CNI, Daily Activity, and Dispatch Status.
- Notifies Cargo Specialist Supervisor/management of all service failures.
- Proposes and implements solutions to improve overall customer service.
- Creates and updates location profiles in computer system.
- Answer the phone lines coming in to the Office
- Hourly Payroll
- Audits drivers paper work
- Work driver envelopes
- Works Pool Report
- Other projects as assigned by management.
Other Job Functions:
- Assist with Dispatch whenever necessary
- Coachable and willing to learn all divisions
- Limiting per diem to a minimum
Requirements:
- Industry knowledge of Ports and Rail operations; US customs
- Good communication and organizational skills
- Reputation
Other Skills/Abilities:
- Exceptional communication skills
- Data entry skills
