Client Consultant

Title: Engagement Strategy Specialist

Location: Hybrid (Malvern, PA 19355 – 2 days onsite)

Employment Type: Contract (6 months, with potential for extension/conversion)

Job Summary:

The Engagement Strategy Specialist is a strategic leadership role responsible for managing client relationships, leading project delivery, and enhancing client satisfaction within the organization’s workplace strategy function. This role requires cross-functional collaboration, proactive problem-solving, and alignment of initiatives with business objectives. The ideal candidate will excel in client engagement, project management, and driving measurable outcomes in a dynamic environment.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary liaison between internal clients and key service areas, fostering strategic alignment.
• Proactively address client needs, resolve escalations, and conduct feedback sessions to ensure satisfaction.
• Mediate conflicting stakeholder requirements and manage complaints through formal processes.

Strategic Project Delivery:

• Lead project intake processes and oversee execution of workplace strategy initiatives.
• Align deliverables with client objectives and organizational priorities.
• Collaborate with cross-functional teams (Finance, HR, IT, Legal, Security, etc.) to drive solutions.

Operational Excellence:

• Analyze engagement metrics to identify trends and recommend improvements.
• Develop and implement client-centric processes to enhance service delivery.
• Research industry trends to provide forward-thinking solutions for clients.

Stakeholder Collaboration:

• Facilitate adoption of workplace models (e.g., Neighborhood Model) by partnering with communications and operations teams.
• Build and maintain networks with internal leaders to drive creative problem-solving.

Qualifications:

Required:

• Bachelor’s degree in business administration, Management, Marketing, Real Estate, or related field.
• 7 years of experience in client relationship management, strategic account management, or project management.
• Proficiency in CRM tools (e.g., Salesforce), Microsoft Office Suite, and project management software.
• Strong communication, relationship-building, and problem-solving skills.
• Outgoing personality with the ability to navigate ambiguity and execute independently.

Preferred:

• Master’s degree.
• PMP Certification.
• Experience in management consulting, business development, or internal client engagement.