Identity Management Consultant

Job Posting Title - Identity and Access Management Specialist

Location – Chicago, IL

Job Description Summary

Serve as a member of the Bank’s IAM Operations team contributing to day to day responsibilities including worker on-boarding and off-boarding, fulfilling access requests, audit/compliance requests, troubleshooting incidents related to access, and providing strong customer service to end users and role owners. Skilled in IAM processes and technologies, and collaborate with partners across the enterprise to drive operational efficiency.

Job Description

• Point of Contact for all IAM support inquiries and escalations
• Manage a ticket queue by prioritizing, assigning, and following up according to established SLO’s
• Subject matter expert for all IAM policy, process, procedure, and technology
• Facilitate and ensure timely completion of the Bank’s Quarterly Attestation process, and other required periodic processes
• Handle access provisioning and de-provisioning tasks as assigned, adhering to established deadlines
• Conduct tasks related to all layers of the account management lifecycle
• Create and manage Roles needed to support the onboarding of new applications by the Bank
• Assist with efforts to modernize and mature the Bank’s access management program and practices
• Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization
• Conduct ongoing training and outreach sessions with IAM team members, end users, role owners, and stakeholders
• Identify and drive process improvements, self-service, and automation opportunities
• Collborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform
• Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes