What are the responsibilities and job description for the Key Account Manager position at Imerys?
The Company
Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
Key Account Manager
Job Summary
Job Scope
Manage designated key strategic accounts for the company on both a regional and global level. Revenue Responsibility greater than $40M USD / yr.
Job Summary
Develop, Drive and own the relationship, strategy and growth plan at designated Strategic Accounts within the Company. Develop and nurture in depth relationships across critical functions within the customer's organization that helps establish a win-win relationship.
Key Accountabilities and Responsibilities
- Develops and owns the relationships with key personnel in assigned customer accounts from ground level to C-Suite.
- Develops, Drives and achieves growth and profitability plan
- Completes strategic customer account plans that meet company standards and ensures a high level of customer satisfaction ratings.
- Coordinates the involvement of critical company personnel, including support, service, and Senior Management resources, in order to meet account performance objectives and customers' expectations.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Proactively leads joint company projects that support mutual performance objectives, financial targets, and critical milestones both short term and long term.
- Leads solution development efforts in NPD, Supply Chain, Customer, Service, etc. that best address customer needs, while coordinating the involvement of all necessary company support personnel.
- Partner with Regional teams (EMEA, AP, Americas) to support the growth of Strategic Account as needed.
- Continually monitor Customer performance in the market and their business strategy to ensure agility to adapt to their needs.
- Understand the competitive environment and offering to customers in order to competitively position Imerys products.
- Develop Account Performance Plan metrics and and report on a Quarterly basis to support bi-lateral communication between Imerys and Key Account.
Key Performance Indicators Associated with Role
Education / Experience Requirements
Skills and Attributes Required
Position Type
Full time
Permanent
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recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
Salary : $40
