Telecom Network Analyst

VoIP NETWORK ANALYST

CISCO UNIFIED COMMUNICATIONS

iMethods is seeking a Telecommunication (VoIP) Network Analyst to support the unified communications platform(s) for the enterprise organization. This is a position that requires an onsite presence.

RESPONSIBILITIES

• Installs cabling in accordance with hospital standards.
• Interviews end-user to assess cable and equipment needs.
• Schedules and performs moves, adds, and changes within specified time periods.
• Replaces, repairs patient and administrative telephones to meet hospital standards.
• Performs minor software changes.
• Assists Voice Network Engineer in daily operations and maintenance of systems.
• Supports video conferencing equipment and sessions.
• Completes and submits Weekly Status Reports outlining work completed, accomplishments, risks, and areas of concern, as outlined.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Education: High School Diploma, GED or Certificate
• Require three (3) years of telecommunications experience, to include call servers and VOIP systems, wire and cabling standards, and related systems operations.
• Require participation in on-call support and after hours project work.
• Require intermediate level PC proficiency.

PREFERRED QUALIFICATIONS

• Prefer Cisco Certified Network Associate (CCNA) with Voice and/or Collaboration.
• Prefer strong ability to identify, understand and communicate business needs for technical projects.
• Prefer ability to work within defined change control processes and procedures.
• Prefer experience in support of a customer-facing call center to include call recording.
• Prefer familiarity with UC technologies, specifically Cisco Webex, Cisco Jabber and Avaya and Cisco telephony integration and ESNA voicemail system
• Prefer five (5) years of experience in voice communications troubleshooting.
• Prefer thorough knowledge and expertise in managing large multi-site VOIP environment.
• Prefer solid understanding of PC/LAN topologies.