What are the responsibilities and job description for the Customer Service Representative position at IMG Citrus, Inc.?
SUMMARY/OBJECTIVE
The Customer Service Representative (CSR) will be cross trained in all sales and office administrative functions including order entry, claims administration, quotes administration, office administration duties and import/export processing. The CSR will provide support to the Sales Management team in all activities associated with sales administration and order fulfillment process. The CSR ensures that the highest level of service is delivered to the customer through coordination of orders with all departments, to fulfill customer needs and ensure customer satisfaction. Teamwork is highly encouraged to ensure accuracy of information (double checking) and good communication.
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Administrative
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Assist Sales Management in all administrative duties.
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Prepare and compose correspondence, documents, reports, memoranda and departmental information as related to the customers.
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Upkeep and maintain customer database
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Prepare daily inventory sheet, recap of orders
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Maintain Filing.
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Administrative support for claim processing.
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Administrative support to shipping and logistics.
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Administrative support as requested by the Sales Manager or by the Director of Sales and Marketing.
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Order Management
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Create, edit, update and delete orders as necessary.
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Key in quotes and volume proposals into customers quote sheets.
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Retrieve order information and add to program
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Coordinate with shipping and confirm shipment or shorts
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Quality Improvement:
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Seek new and innovative methods, procedures and tools to improve efficiency and quality of sales and service.
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Implement improvement ideas and assess for higher levels of customer satisfaction.
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Regularly evaluate customer satisfaction.
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Promote teamwork, communicate and provide for open channels of communication.
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Support IMGC Mission Statement and philosophy.
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Direct feedback to Sales Management on current market trends and conditions.
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Participate in Sales meetings.
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Keep abreast of field knowledge by reading periodicals, journals or articles related to sales.
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Other
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All other duties assigned.
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REQUIRED EDUCATION & EXPERIENCE
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High school graduate or GED equivalent required. Associates degree preferred.
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One or more years in a sales or sales support position. Horticultural, citrus, agri-business, or other related experience is preferred.
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Customer oriented with a proven record of troubleshooting, problem solving and customer focus utilizing phone skills.
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Communication skills, able to handle multiple tasks and priorities in a professional positive manner.
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Written and verbal communication skills, able to effectively communicate with a wide variety of customers.
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Energetic, ability to work in a fast paced environment, meet deadlines and maintain a positive attitude.
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Ability to effectively work with other departments.
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Demonstrated proficiency in multiple software applications, Microsoft Windows and Excel preferred.
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Spreadsheet and some graphic software application desired.
Valid Driver's License with clean MVR.
WORK HOURS & ENVIRONMENT
This is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.
COMPANY RESERVES THE RIGHT TO CHANGE THE JOB DESCRIPTION AND/OR REQUIRE ADDITIONAL DUTIES AT ITS DISCRETION. DRUG FREE WORKPLACE, EOE and E-VERIFY
