Accommodations Manager (Housekeeping)

The Accommodations Manager (Housekeeping) will be responsible for the daily oversight and management of the Accommodations team at a boarding school and sports training destination located on a 400-acre area campus.   Position Responsibilities   Responsible for oversight of the daily cleaning activities of the Accommodations department overseeing numerous buildings (academic center, dorm rooms, offices, laundry and other public facilities) Develop and maintain strong relationships with internal customers across the organization Collaborate with internal teams to streamline operations and continually enhance the campus experience Plan, organize and direct staff to ensure the highest degree of guest satisfaction Assist in the recruitment process for new team members, including temporary or seasonal staff Coordinate and assist with the onboarding and training process for new team members Promote teamwork and quality service through daily communication and coordination across campus Facilitate professional development initiatives for team members to expand their skills and experiences Oversee the payroll review process and adhere to IMGA policies on payroll coding and deadlines Partner with Director of Accommodations and Finance Department to establish and maintain the annual budget Regularly inspect rooms and common areas to verify cleaning standards are met Partner with Director of Accommodations to investigate and resolve concerns related to cleaning services Manage communication with outside vendors related to equipment and service repairs Assist in the development and success of departmental short-term and long-term business objectives Collaborate as needed to organize the supply and inventory control process Fill in and support senior managers as needed Other duties as assigned by management    Knowledge, Skills and Abilities    High school graduate or equivalent Bilingual – English and Spanish (Required) 5 years of experience managing a team 5 years of experience in the housekeeping industry Knowledge of OSHA and safety standards Proven excellence in customer service. Strong independent judgment and decision-making skills ability Experience with MS Office and other computer systems Desire to work collaboratively with colleagues Excellent written and verbal communication skills   Physical Demands and Work Environment   Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs Ability to stand and walk for duration of shift Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather Must be able to push and pull carts and equipment Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks. Must be able to climb stairs on a continuous basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Requires manual dexterity to use and operate all necessary equipment. Must be able to operate office equipment such as computers Ability to work days, nights, weekends and holidays as needed