Administrative Assistant, Admissions

The Administrative Assistant, Admissions will play a crucial role in managing the admissions process, from the start of an application through to enrollment. This role will be responsible for helping to process all aspects of student applications and enrollment at IMG Academy. Assist in guiding over 900 new students, and their families through the admissions and enrollment journey by primarily focusing on working with families to support them in completing the application and maintaining contact and guidance throughout the Admission Process. The successful candidate will work to ensure the Admissions and Enrollment Office is fully supported to provide resources and support that are necessary for the student to have an incredible experience at IMG Academy. Responsibilities include but are not limited to owning processes and communication related to the boarding school application, and onboarding of students.       Position Responsibilities     Effectively communicating with families about requirements and expectations for their boarding school experience, including the admissions and enrollment process  Responsible for assisting families complete the application and support the onboarding experience of a boarding school family, leading up to arrival on campus  Utilize CRM/Blackbaud and other trackers daily to update communication and progress on incomplete applications  Communication   Provide exceptional customer service and accurate communication with current and potential IMG Academy families   Respond to inquiries from prospective students and their families via phone, email and in-person meetings  Operate as the main greeter in the Admission’s/Enrollment Office welcome center Maintain supplies for IMGA visitors and guests including sufficient water, Gatorade, and Coffee Act as a liaison and point of contact between the families and the Academy, specifically regarding the application experience   Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrive to campus   Collaboration   Collaborate with the Director of Enrollment to ensure best practices and identify new opportunities for efficiencies and growth   Provide coverage during boarding school check-in to answer any questions, and assist where needed   Assist with overflow of needs from the Enrollment Office especially during peak seasons on campus   Other duties as assigned   Goals    Successfully contribute to achieving 100% complete applications Maintain accurate enrollment data and status tracking in real time   Serve as the first point of contact with Visitor’s/Guests to ensure a proper first impression of the Academy and our culture    Required Knowledge, Skills and Abilities   1 year of progressive work experience   Experience with high-volume calling   Excellent written and verbal communication skills   Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.)   Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion   Proven ability to multi-task while handling a wide array of responsibilities   Experience communicating highly sensitive information amongst multiple departments   Strong commitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus       Knowledge, Skills and Abilities   Knowledge of Admissions and Enrollment processes is sought, but not required    Experience with running call out campaigns while reporting results with a strategic outcome Previous experience in admissions, enrollment, student services, or a related field is preferred   Bilingual (Spanish)