What are the responsibilities and job description for the Banquet Server, Legacy Hotel position at IMGAcademyCorporateCareers?
The Banquet Server is responsible for setting up table linens, place setting and center pieces before a banquet function. Serve all food and beverages and clear away all dishes and table linens in a professional manner during and after service. Create a positively memorable experience to patrons through exceptional quality and service.
ESSENTIAL JOB RESPONSIBILITIES:
Greets all guests and associates in a friendly manner.
Displays exceptional customer service skills and understands rules of etiquette/flow of service for serving tables.
Sets up all banquet table linens, china, silverware, glassware, bussing and beverage stations and perishable items for banquet service (i.e. bread, butter and cream)
Serves all food and beverages to guests.
Clears away dishes and items used in the service of the event, including linens.
Ensure proper storage of all items from equipment to perishable foods.
Maintains a clean and organized work area.
Prepares for future events by folding napkins, filling condiments and other side work duties as required.
Completes all side work duties and ensures that banquet rooms and service areas are clean and organized, ensuring that the following shift is set up for success.
Relieves other employees during the shift for breaks.
Answer guest inquiries pertaining to hotel services, registration of guests and local area information
Maintain confidentiality of guest and proprietary information, protecting company assets.
Handles guest challenges in a friendly and courteous manner
Answers all phone calls in a friendly and courteous manner.
Comply with all Legacy Hotel and IMG credit policies.
Handle requests for information, mail and messages in an efficient and courteous manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Have knowledge of and assist in emergency procedures as required
Assist other departments when needed to ensure world class service to guests.
Adhering to all company policies, procedures and business ethic code.
Attend meetings as required by management.
Perform any other duties as requested by management.
JOB KNOWLEDGE, SKILLS, & RESPONSIBILITIES:
Previous experience serving events in a hotel or catering facility is preferred.
Flexible and long hours sometimes required.
TIPS/ServSafe certification is required before working.
Must be able to convey information and ideas clearly.
Must maintain composure and objectivity while in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand basic arithmetic functions.
Must have a positive attitude and have a team mindset.
Ability to assist when needed.
Ability to work all shifts, including weekends, evenings, and holidays.
PHYSICAL REQUIREMENTS
Ability to lift and move objects weighing 40 lbs. or more
Ability to stand for durations of shift.
