What are the responsibilities and job description for the Account Associate position at IMI event?
www.imi-usa.com
About Us
IMI Event is a Leading exhibits design firm. We pride ourselves on delivering exceptional service to our clients and fostering a collaborative, growth-oriented work environment. We’re looking for a motivated and detail-oriented Account Associate to join our team and help us build strong, lasting relationships with our clients.
Job Summary
The Account Associate will be responsible for supporting the account management team in maintaining and growing client relationships. This role involves assisting with client communications, managing account documentation, and ensuring the timely delivery of products or services. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment.
Key Responsibilities
- Assist account managers in managing client accounts and ensuring client satisfaction.
- Serve as the primary point of contact for client inquiries and resolve issues promptly.
- Prepare and maintain account documentation, including contracts, reports, and proposals.
- Coordinate with internal teams (e.g., sales, marketing, and operations) to meet client needs.
- Track and report on account performance, including sales metrics and client feedback.
- Identify opportunities to upsell or cross-sell products and services.
- Schedule and attend client meetings, both in-person and virtual.
- Stay up-to-date on industry trends and client-specific developments.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- years of experience in account management, customer service, or a similar role.
- Strong communication and interpersonal skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Pomona, CA 91768 (Preferred)
Work Location: In person
Salary : $22