What are the responsibilities and job description for the Full Time Medical Office Associate - Warren, NJ position at Immediate Care Walk-In Management LLC?
Description
**3-4-day work week**
**Mon-Fri 8am-8pm, Sat-Sun 8am-4pm**
Position: Medical Office Associate
Reports to: Practice Manager
Summary: The Medical Office Associate (MOA/FOA) if the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA; greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.
Job Duties and Responsibilities:
• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need/crisis
• Must be available for rotating schedule including weekends and holidays
• All other duties as assigned by Practice Manager or Practice Administrator
Requirements
Required Experience:
• High school diploma or equivalent
• Medical billing/medical receptionist experience preferred
• Basic computer skills
• Detail oriented
• Excellent data entry
• Exceptional customer service and phone etiquette
• Ability to maintain professionalism and provide quality care in a fast-paced, public environment
