What are the responsibilities and job description for the Customer Support Trainee - Retail/Restaurant/Hospitality Experience Wanted! position at IMMEDIATE HIRE!?
Are you in the hospitality, retail, or sports sector?
If so, we have immediate, entry level career openings available as Customer Support Trainees working on our new project for a telecommunications essential service provider. The main objective of the Entry Level Customer Support Trainee is to engage and support customers in all aspects of account management during the sales and selling cycle. You would have the opportunity to communicate with customers frequently and collaborate with clients, high-level industry executives, and a diverse, dynamic team.
We know it can be intimidating starting a new role, not to mention a new position in an entirely different industry that you are not used to, so we provide EXTENSIVE one-on-one training for the first 2-4 weeks of starting with our firm. From Day One, we make it our mission to offer you the kind of superior training that ensures your success, confidence, and comfort in your new career.
What would you be doing on a daily basis?
- Taking point and assisting on customer accounts - making contact, qualifying the account, establishing trust, handling objections, and closing the sale
- Establishing your book of business to communicate product and service updates to existing clients and take advantage of upselling opportunities
- Collaborate with the Customer Support and Sales Departments to network and identify areas to improve
- Serve as the customer's voice and provide internal feedback to the clients on how to improve sales functions, sales software, account setup, installation, delivery, etc.
- Represent our firm as if you are the CEO
